Customer Service-B2 at JLL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Customer Service

• Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start
• Respond promptly to incoming calls, minimising the caller wait time
• Respond to calls using the defined greeting appropriate to the specific incoming line
• Effectively & efficiently deal with caller’s requests, listening with care in order to route correctly first time
• Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service
• Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date
• As required, provide a messaging service on behalf of callers to the Client Account Managers
• Ensure all colleague’s names and contact numbers remain confidential & that no personal details are shared
• Remain calm under pressure, use initiative and manage changing priorities as they arise
• Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people
• Escalate technical issue with the switchboard through predefined channels

Site Operations

• Ensure cleanliness of work area at all times
• Provide management information relating to switchboard as and when required.
• Ensure accurate and detailed hand over is planned & passed on for tasks for within responsibility.

HSE, Security & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency

evacuation & health & safety procedures.

• Understand & actively support JLL’s Quality Management program
• Report any suspected cases of Phishing in line with client policy