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  • Posted: Sep 6, 2023
    Deadline: Not specified
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  • Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

     

    Customer Service/Call Handler

    About the Job

    The Role:

    • Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

    Targets (weekly/monthly and incentive attached to this)

    • Reaching call resolution timeously
    • Reaching targets on a daily, weekly and monthly basis
    • Adherence to schedule
    • Meeting quality assurance selected targets
    • Meeting all agreed KPI`s
    • Develop excellent relationships with all stakeholders

    Days of work: Mon to Sun 24/7 (rotational roster, varied shifts – see below )

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Collinson on www.collinsongrouptalent.com to apply

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