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  • Posted: Nov 18, 2020
    Deadline: Not specified
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    Smith & Nephew is a global medical technology business dedicated to helping improve people's lives. We have leadership positions in Orthopaedic Reconstruction, Advanced Wound Management, Sports Medicine and Trauma. As leaders in our markets we believe we should also lead in education. This is why every year we provide education and training to thousands ...
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    Customer service - Capital service

    Background

    Smith & Nephew has a history dating back 160 years to the family enterprise of Thomas James Smith who opened a small pharmacy in Hull, England in 1856. On his death in 1896, his nephew Horatio Nelson Smith took over the management of the business. A few days after the declaration of World War 1 in 1914, Horatio Nelson Smith (the nephew of the company founder T. J Smith) met with an envoy of the French President in London. The company was awarded a contract to supply £350,000 of surgical and field dressings, to be delivered in five months. By the late 1990s, Smith & Nephew had expanded into being a diverse healthcare conglomerate with operations across the globe, including various medical devices, personal care products and traditional and pioneering woundcare treatments.

    In 1998, Smith & Nephew announced a major restructuring to focus management attention and investment on three business units — wound management, endoscopy and orthopaedics — which offered high growth and margin opportunities. Smith & Nephew was incorporated and listed on the London Stock Exchange in 1937 and in 1999 the Group was also listed on the New York Stock Exchange. In 2001, Smith & Nephew became a constituent member of the FTSE-100 index in the UK. This means that Smith & Nephew is included in the top 100 companies traded on the London Stock Exchange measured in terms of market capitalisation.
    Today, Smith & Nephew is a public limited company incorporated and headquartered in the UK and doing business in many countries around the world.

    Responsibilities

    • Manage all customer emails and telephone calls within the required response times.
    • Process all customer orders within 24 hours to meet customer’s SLA and expectations.
    • Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
    • Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
    • Ensure good document management and adherence to all document control regulations.
      Develop strong relationships with customers and provide positive and professional customer service and support.
    • Respond to customer’s enquiries and manage disputes within the required response time.
    • Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
    • Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
      Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
    • Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis.
    • Assist with supplying data for daily/weekly/ monthly management reports as required.
    • Establish a professional image on behalf of the department and company.
    • Attend all relevant training sessions as required and develop skill sets and knowledge.

    Candidate Requirements

    • Grade 12
    • Bachelor of Commerce
    • Clear criminal and ITC records

    Preference will be given to candidates in terms of the Smith & Nephew Employment Equity Plan. People with disabilities are encouraged to apply.

    Method of Application

    Interested and qualified? Go to Smith & Nephew on smithnephew.wd5.myworkdayjobs.com to apply

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