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We are Mondi: IN TOUCH EVERY DAY Mondi is an international packaging and paper Group, employing around 25,000 people across more than 30 countries. Our key operations are located in central Europe, Russia, North America and South Africa. In 2016, Mondi had revenues of €6.7 billion and a return on capital employed of 20.3%. We are fully inte...
Job Purpose
Responsible for processing customer orders and executing deliveries as per the customer’s request. Ensuring that continuous service is delivered by achieving the sales forecast, maintaining correct stock levels and processing complaints.
Education
Minimum NQF level 6 qualification in a relevant discipline
Job Experience
A minimum of 3 years’ work experience in a customer services role within a manufacturing environment, handling both pre-sale and after-sales interactions with customers.
Hands-on experience in logistics (road transport, warehouse and shipping processes) and/or sales is an advantage.
Experience with SAP is an advantage (Sales and Distribution module).
Functional Outputs
Responsible for managing the customers’ Order book :
Processing orders within lead time to achieve the Sales volume
Pricing verification
Liaising with Finance and Sales on credit limit variances
Invoicing to be aligned with the Revenue Recognition policy
Handling customer queries and complaints effectively, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
Effective allocation of orders to available inventory to achieve working capital targets
Planning and following up on deliveries and shipping plans
Communicating priorities, urgencies, risks and coordinating with relevant internal departments
Provides business continuity back up within the broader customer services team
Competencies
Good verbal and written communication skills.
Ability to multi-task, prioritise, and manage time effectively
Has attention to detail, delivers quality work within deadlines, proactive approach.
Organisational and analytical skills.
Alignment with the departmental culture and values
Ability to work with minimal supervision and take personal initiative to achieve business goals
General
Must be computer literate with knowledge of MS Office.
SAP knowledge is an advantage (Sales and Distribution module)
Must have good interpersonal skills
Valid Driver’s Licence
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