Assistant Housekeeping Manager at Fairmont Hotels & Resorts

Job Description

Scope of Position:

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed.
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
• Oversees operation of Laundry/Valet and Uniform Room.
• Monitor labour costs while ensuring effective scheduling and department productivity.
• Assist with preventative maintenance programs while working with the Chief Engineer
• Address guest concerns and react quickly; logging and notifying proper departments as required.
• Manage the departmental budget in a fiscally responsible manner.
• Ensure effective communication, including coaching and performance management.
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her    specific decorating program and is responsible for keeping the design intact.
• Generate regular stock reports, manage inventory, and conduct forecasting to ensure adequate supplies within budget limits.
• Maintain and track operational budgets, ensuring that housekeeping costs are in line with financial goals.
• Track and manage stock levels, ordering supplies as needed to avoid shortages while staying within budget guidelines.
• Prepare detailed budget forecasts for housekeeping and laundry needs, working in collaboration with the Executive Housekeeper to ensure financial alignment.
• Provide monthly and quarterly reports on inventory usage, forecast adjustments, and budget adherence.
• Process invoices accurately and efficiently, ensuring all payments are aligned with budget expectations.
• Attend regularly scheduled departmental meetings.
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Participate in the Duty Manager program.

Qualifications

Skills, Education and Qualification Requirements:

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in Housekeeping, hospitality.
• 5 Years Training and Leadership Position.
• Proficiency in English (Verbal, Written, Reading).
• Superior Customer Service Above average problem-solving skills.
• Be able to communicate at all levels of the organization.
• Well-developed supervisory skills.
• Leadership Pipeline
• Coaching
• Teaching
• Butler Training