Customer Services Administrator at Thermo Fisher Scientific

Position Objective:

• The Customer Services Administrator provides important back office support, effective liaison, and assistance to the customer engaging team ensuring they can focus on meeting the customers’ expectations. Important duties include report data capturing, documentation and administrative support, measuring customer satisfaction and disseminate feedback to the appropriate internal department or entities.
• The holder of this position will, with limited supervision and with appropriate training on software tools and processes, be capable of coordinating day to day support activities with high levels of accuracy.

What will you do?

• Provide general administrative support to the team including, filing, data entry, typing and assisting in the management of communications and paperwork, assisting with general reception and telephone duties
• Assist the Line Manager and department to collaborate closely with external parties in relation to customer service matters
• Support the monthly client invoicing, along with supporting documentation and queries
• Maintain accurate records/documentation associated with your work and contribute towards the smooth running of the team
• Adhere to all organisation policies and procedures
• Interact and co-operate with all members of the organisation, its suppliers and clients/customers
• Responsibly use resources and control expenses to meet agreed budgetary controls
• Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager
• Assist Line Manager to make improvements and implement required changes
• Timely revision of reports and other information to customers or global project managers as required.
• Assist in maintaining FCS SA’s Quality System in compliance with Fisher Clinical Services’ approved procedures and policies, cGxP and regulatory requirements as applicable when leading the day to day activities.
• Design important metric reports to supervise daily and monthly performance.
• From time to time you may be encouraged to be part of special projects as are reasonably required of your job role

How will you get here?

Education

• Grade 12 or equivalent
• Certificate or Diploma in Business Administration, Customer Service will be beneficial
• Minimum of 2+ years’ experience in similar position with focus on Customer Service Administration

Knowledge, Skills, Abilities

• Experience working in the pharmaceutical industry will be beneficial
• A hands-on, hard-working and motivated individual who can work independently, with ability to multi-task, and lead/triage priorities
• Background in client invoicing
• Strong interpersonal skills and the ability to connect positively all levels of an organization, the customer and key suppliers
• Customer-centricity and focused
• Efficient in software packages (Microsoft office)