Customer Service Consultant - CIC (Gauteng) at Smollan

As a Customer Service Consultant you will be responsible for

• Customer handling
• Provide feedback (within 24hrs) to customers from the client pertaining to queries referred to the client from the call center
• Create awareness of products
• Ensure call quality, answer promptly(3rd ring)
• Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers
• Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
• Ensure excellent customer service on behalf of the client
• Classify all calls into the correct category on CRM
• Capture all the data relevant to each complaint on relevant systems:
• Maintain record of all correspondence between the relevant stakeholders
• Record resolution of the complaint/query
• Effective teamwork and self-management
• Plan and prioritize, demonstrating abilities to manage competing demands

REQUIREMENTS

What are we looking for?

To qualify for this role, you should have

• 1–2 years call center experience preferable/ Customer service experience/Administrative experience or high learning potential
• Grade 12/NQF level 4
• Customer service skills
• Conflict resolution skills
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written)
• Time management