Customer Service Consultant: Deposits X2 at Hollywoodbets

Minimum Requirements:

• Microsoft Office - Word and Excel.
• Willingness and ability to work shifts, weekends and public holidays.

Advantageous:

• A Diploma or Degree in a Finance related field.
• 1-2 years administration or Call center experience.

Key Responsibilities:

• Allocate deposits to customer accounts accurately using the deposit application.
• Ensure that unaccounted transactions are attended to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Respond to customer queries via calls and emails.
• Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
• Ensure queries are resolved timeously at the point of call where possible, as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that phones are not unnecessarily paused out from the call system.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal Team Members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Any other ad hoc duties that might be required.

Skills and Competencies:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to always multitask and show initiative.
• Ability to work under pressure and still produce good quality results timeously.
• Excellent presentation and reporting skills.

Closing Date: 4th, July 2022