Customer Service Consultant at Metrofile

About the job

ROLE PURPOSE

• Maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
• Actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

KEY RESPONSIBILITIES

• Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE

• 3 years related B- Degree
• 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Must have a valid drivers lisence
• Must have a clear criminal record
• Excellent command of the English language
• Excellent communication and interpersonal skills
• Attention to detail
• Focused on achieving results
• Be a team player
• Strong business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills