Customer Service Consultant - Western Cape at AfroCentric Group

Role Description: 

• We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery. Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.
• As a brand ambassador, you will enhance our brand presence and contribute to departmental cost savings to meet financial goals. Your empathetic approach will help you understand and address customer needs, supporting their journey and resolving issues sensitively. You will manage service requests across all channels, educate stakeholders on digital tools, and provide a seamless customer experience.
• Striving for excellence in customer experience, you will deliver accurate information, identify areas for improvement, and collaborate with teams for continuous enhancement. Working with team members, you will meet delivery objectives, resolve performance issues, and support successful delivery.
• Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement. You will perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values. Maintaining active relationships with customers and stakeholders, you will address complaints in line with policies and procedures, ensuring customer and stakeholder satisfaction.

Experience and Qualifications

• 2 years Health Care Operations experience
• 1 – 2 years Customer Servicing Experience
• Matric, Higher Certificate / NQF level 5 (1 – 3year certification course) recommended

Competency Requirements:

Knowledge

• Customer preferences and personality styles 
• Health legislation and regulatory 
• Healthcare facilities industry 
• Customer service operations 
• Health Care Industry

Skills

• Engagement Coping 
• Customer Engagement 
• Active Listening skills 
• Strong written and verbal communication skills 
• Administration 
• Customer Care 
• Microsoft Suite 
• Problem solving and decisionmaking skills 
• Time management skills 
• Numerical Ability 
• Computer Technology Skills