Customer Service Desk Agent, Level 1 at Torch

Requirements

• Sound understanding of financial concepts.
• Proficient in the MS Office suite of applications.
• Intermediate MS Excel.
• Previous experience in customer service will be advantageous.
• Sound numerical abilities
• Must be a self-starter, energetic and extroverted.
• Must be able to prioritise and work to deadlines without constant supervision.
• Professional and well presented.
• Logical thinker.
• Calm in a storm, not easily flustered
• Excellent attention to detail - Enjoys checking a piece of work for errors.
• Ability to multitask.
• A flexible, pro-active working style.
• Very good inter-personal skills.
• Commitment to good service.
• Able to come up innovative solutions to solve day to day problems.
• Compliance with processes and systems.
• Assertiveness and initiative.
• Excellent communication, written and verbal.
• Strong negotiation and presentation skills.
• Good time-management skills.
• Sound Business Etiquette and Ethics.
• Thick skinned

Minimum Grade 12 certification or equivalent with Bachelors pass with Mathematics (not Maths Lit) and either Science or Accounting

Bachelor’s degree (BA / BSc in psychology advantageous)

English first language proficiency

Driver’s License and Own Transport

This position will be based remotely for a period of time and therefore a quiet and secure environment is required with desk and chair and work friendly environment, with an adequate fiber or similar connection (minimum of 10/10 Mbps) in order to ensure that you are able to have camera on for all video call meetings as per the company culture.

You will also answer the office mobile phone, take messages and handle deliveries as required. You will be required to do weekend standby at least once a month, and work over Christmas 2021.

Benefits

• 20 Days annual leave
• R800 Monthly connectivity allowance