Customer Service Finance Manager at Mondelez International

You will oversee credit management and/or cash collection activity. Working with the sales and finance functions, you will minimize overdues, and clear claims and deductions in an accurate and timely manner, monitoring and mitigating our risk and minimizing bad debt write-offs.

How you will contribute

You will:

• Oversee customer credit risk management and effective customer collections (including defining collection strategies and worklists, new customer onboarding, ongoing credit assessments and risk category and credit limit maintenance)
• Adopt, communicate and enforce the global credit policy, building in-person relationships with major customers and the sales teams that support them
• Ensure the technical proficiency of the bill-to-cash staff and manage the team responsible for credit analysis and receivables collection including training and skills development
• Represent the company in professional credit groups and manage high-risk accounts and bankruptcies
• Ensure staff are aware of and compliant with legal issues pertaining to credit and collection activities

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Significant experience in credit and collection management or financial accounting
• A business perspective to the context of credit decisions
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

The key purpose of the role is to assure Customer Finance Service quality for customers; coordinate and manage country Customer Finance Specialists; provide recommendations and outcomes that will enhance key management, organizational performance of local organization; ensure customer satisfaction in Finance Service. Establish and Guarantee credit policies and manage credit exceptions with regard to the OTC process. Ensure compliance and SOX standards maintained.

What extra ingredients you will bring:

• Customer, service & Finance orientation, performance motivation, communication skills
• Leadership, people management and managerial  skills
• Accountability, proactive thinking, flexibility
• SAP, Excel, PowerPoint knowledge
• Stakeholder management
• Sound Knowledge of all African markets

Education / Certifications:

• Finance Degree / National Diploma in Credit Management
• 7-10 years in credit control environment
• 3 years in a leadership role

Job specific requirements:

• Accountable Finance Service quality for Customers
• Responsible for Bill to Cash performance
• Participation in regular customer meetings
• Invoicing Management: Monitor paper invoice distribution, approve credit/debit memo, manage escalation for issues and exceptions
• Alignment with Customer Collaboration on Finance solutions
• Monitor and steer local Service KPIs and portfolio
• Monitor adherence to BTC processes global/local standards
• Plan, coordinate and follow up on supervised personnel work
• Establish department personnel needs included in the department development plan
• Project coordination (ex: automated cash application)
• Account Receivables
• Implement/Execute agreed service framework with Customers
• Serve as an escalation point for the BTC services provided to the customer channel / segment in scope
• Ensure on time and proper issue resolution with corresponding functions
• Ensure continuous service improvement provided to customers
• Assist in avoiding customer disputes and miscommunication
• Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
• Audit management and GCP management