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On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos...
MAIN JOB PURPOSE:
We are looking for a Customer Experience Manager who will be responsible to ensure a superior customer experience through proactive communication and collaboration to cultivate strategic partnerships. Key is seeking continuous improvement opportunities through KPI monitoring and action plan implementation, in order to maximise supply reliability, ensure customer supply chain integration, and to drive joint cost savings initiatives.
The role demonstrates success in the leadership and management of customer operations, ensuring the highest standards of safety, the delivery of key service metrics, operational and financial performance.
The key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer policy to elevate efficiency of the processes.
Main accountabilities:
Key Responsibilities
EXPERIENCE AND QUALIFICATIONS NEEDED:
Standards of Leadership Required in This Role:
Key Skills Required
Professional Skills
KEY INTERFACES:
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