Latest Job Opportunities at Unilever

CLOSING DATE:  15 September 2023

MAIN RESPONSIBILITIES

• Complete all learnership requirements as stipulated by Unilever, including but limited to training attendance, assessments completion, project completion, logbook completion and presentations as needed
• The Process Engineering Intern role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero losses. 
• She/he will apply extensively the full range of Focused and Quality Improvement methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics.  The Cost Deployment pillar will be populated with data built up through application of the Managing Manufacturing Performance Code, which is key to ensuring focus on key losses.
• Working directly with the line crews daily. The Industrial Engineer also acts as the technical trainer for line teams and provides coaching in phenomena identification, root cause analysis and the establishment of countermeasures. Validation of all process improvements and the establishment of revised basic conditions on the line. A core deliverable is to eliminate losses and wastes and increase the stability of the line to support the transition of traditional line teams to semi-autonomous teams
• Follow SOP procedures as needed within the operation assigned to
• Conform to all site rules governing safety of self and others, quality and code of business principles

KEY REQUIREMENTS

• Completed degree or National Diploma in Chemical Engineering
• Use of computer software programs – Microsoft Excel, PowerPoint and Word is essential
• Good communication skills both written and verbal – proficient in English

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Key Responsibilities:

The primary function of Finance is to play a key part in protecting and unlocking value for Unilever by playing a stewardship and performance management role for the business. This is done through three key pillars; Finance Excellence Team, Finance Business Partners and Financial Controllers. Along with the Finance Expertise Pillar. The key pillars each interact with our core functions; Customer Development, Supply Chain and Marketing – giving you a solid understanding of the organisations Value Chain. Experience in the above areas, as well as honing in on the Unilever Finance Skills framework in your time as a UFLP is exactly what we need to groom our future leaders in an ever changing connected world.

Roles:

• Finance Excellence Team - Delivering decision support, process excellence and performance management across our business
• Finance Business Partners - Driving value in the moments that matter to the business. Being agile to attend to partnering big decisions and performance interventions
• Financial Controlling Controlling is the core of what we do in finance. Protecting and unlocking value through stewardship, brilliant finance fundamentals and proactive risk management
• Finance Expertise - These are our financial experts in areas including Taxation, Treasury & Risk, Pensions and Internal Audit are important in ensuring we make the correct decisions in challenging subject matter.

Minimum Requirements:

• Completed 3 Year University Accounting degree in Management Accounting, Business Science(with Accounts 2 and Accounts 3)
• Completed 4 Year BTech Accounting Degree (NQF Level 7) in Management Accounting, CIMA Strategic Level, or CA, BTech Financial Accounting
• Honours level/4th year/CTA equivalent / Man-Acc post-graduate will be advantageous
• You will be required to complete the CIMA Program with Unilever
• Finance Data Scientists skills will be advantageous

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Key Responsibilities in the function would include:

Global Brand Marketing: The Body of Unilever marketing is made up of both brand development and brand building. Brand development is considered the head of the body. You will decide the strategic direction your brands will take in different markets. You will think of ways in which to marry the needs of the market with the brand strengths and drive market development through the development of toolkits that are appropriate and implementable.  Brand development allows you the opportunity to work with global teams in crafting brand and consumer strategies that will ultimately influence consumer behaviour toward your category and ultimately your brand. You will project lead innovation that is key for market growth and brand growth. This will allow you to work cross functionally and interact with people from different areas of expertise to deliver an innovation In full and on time.

Local Brand Marketing:  This is where strategy comes to life through implementation. Brand building is the body of marketing. In brand building you are expected to treat your brand as a growing business. To this end you will understand your brand from a consumer/shopper and customer perspective. Here you will take the brand toolkit and make it come alive in your market. You will work closely with shopper and consumer insights to find the sweet spot that works for your brand. You will explore different channels in which to explode your brand messaging. You will also work closely with your customer team in developing activation that is tailored by retailer and that will assist you in growing your brand share and volumes. You will also project lead innovation that is delivered by your brand development team, allowing you to work cross- functionally.

As part of your development you will experience Customer Development i.e. taking our brands to market by partnering with trade i.e. Wallmart, Pick n Pay, Checkers, Clicks etc.

Here you become the face of Unilever amongst our customers i.e. traders, retailers & wholesalers

Minimum Requirements:

• 3 Year University degree in any discipline with preference for BComm, BBS degrees ​​
• 4 Year BTech Degree (NQF Level 7) in any discipline with preference for BTech Marketing Management, BTech Communications, BTech Public Relations​

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MAIN JOB PURPOSE: 

We are looking for a Customer Experience Manager who will be responsible to ensure a superior customer experience through proactive communication and collaboration to cultivate strategic partnerships. Key is seeking continuous improvement opportunities through KPI monitoring and action plan implementation, in order to maximise supply reliability, ensure customer supply chain integration, and to drive joint cost savings initiatives.

The role demonstrates success in the leadership and management of customer operations, ensuring the highest standards of safety, the delivery of key service metrics, operational and financial performance.

The key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer policy to elevate efficiency of the processes.

Main accountabilities:

• Understanding the needs of retail customers through internal reviews and supporting the resulting strategies through proactively initiating actions for continuous improvement
• Delivery of key service outcomes for our customers (Inbound service levels + outbound service levels). Ensures that customer expectations are met and exceeded by managing and improving the process, developing, and implementing action plans and strategies to achieve customer KPIs
• Improvement in long term customer service metrics (Dispatch Rate, Claims completion times, Approval / Rejected ratios for various processes, no of escalations and time spent on escalations)

Key Responsibilities

• Optimizing of customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.  
• Integrating new customers and channels into existing processes in close alignment with CD
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions 
• Providing insights to the customer in terms of operational performance derived from data analytics and proposing new policy/policy revision to the customer.
• Monitors operating metrics  -  overseeing that the day to day is running effectively and efficiently with primary focus being on continuous improvement.  
• Managing recalls (control/support for shipping communication, monitoring of quantities & costs
• Key point of contact to partner with CD on Customer trading term agreements
• Improve Forecast alignment by collaborating with customers and influence a forecast lock longer than current
• Coach team members to continually working to deliver best outcomes for both Unilever and Customers
• Create effective communication strategies with customers and internal stakeholders
• Excellent analytical, planning & problem-solving skills, and proven ability to develop and deliver executable actions to drive improvements
• Leads & participates in continuous improvement and transformation projects across supply chain; with key focus on customer collaboration, planning, optimizing data & automation

EXPERIENCE AND QUALIFICATIONS NEEDED:

• Relevant Degree
• 5-10 years' experience in a similar role

Standards of Leadership Required in This Role:

• Personal Mastery 
• Agility
• Passion for High Performance
• Business Acumen

Key Skills Required

Professional Skills

• Stakeholder management
• Analytical skills 
• Communication skills 
• People Management

KEY INTERFACES:

• Customer
• Demand Fulfilment Manager
• National Account Managers
• CBD Directors
• Customer Planner
• Customer Facing Specialist
• Claims Specialist
• Fulfil Team Lead
• Contract-to-Cash Team Lead

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Main Job Purpose:

Professional sourcing of products/services meeting the specified needs of the Business at most competitive commercial terms

Key Accountabilities:

• Executive Procurement of the materials/services Portfolios: Decides what to buy, where to buy, how to buy, when to buy
• Develop and implement strategies for the procurement of the respective portfolios.
  Follow market conditions, prepare price trends and formulate future markets trends for the business.
• Support the business with accurate price forecasting. Prepares information on purchase prices and conditions to enable proper budgeting and cash forecasting.
• Identify metrics, tools and process to optimize sourcing, supplier activities and efficiencies.
• Work closely with the Procurement operations teams to support the launch of innovations and new product development
• Work closely with categories and suppliers to drive key initiatives such as Corporate Social Responsibility and Sustainability
•  Initiate and drive complexity reduction projects (e.g. harmonisation of specifications and suppliers)
• Delivery of the VIP programmes for the specific materials.
• Deliver the Operation Cash Flow and Working Capital plans for the specific materials/services and suppliers.
• Manage supply issues (e.g. crisis management).
•  Measure and manage overall performance of suppliers.
• To develop, implement and drive Unilever procurement strategies
• To assess, identify and select the appropriate supplier base that would meet the needs of the business
• To directly lead or co-ordinate large procurement projects him/herself as needed.
• To deliver cost savings based on sourcing strategies and compliance management.
• To continuously improve ways of working and optimise procurement activities.
• To handle complex and diverse customer, supplier or operational issues within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• To ensure the satisfaction of Unilever's internal customers with the services provided by the procurement organization
• To lead the rationalization of suppliers, materials and services that meet Unilever's business requirements
• To develop, coach and mentor resources within a high performing and motivated team responsible for interfacing with internal stakeholders and suppliers.
• To support the collaboration with senior functional leaders to establish both short and long-term business objectives.
• To lead cross-functional initiatives and represent Unilever's interests in the management of external strategic relationships.
• In the context of Partner to Win, to identify, develop and manage strategic business relationships to enable implementation of the Unilever growth strategy, revenue achievement and new product development initiatives
• To support Unilever Sustainable Living Plan in the procurement of materials and services.

Experience Required:

ESSENTIAL

• University degree
• 7-10 years’ experience in Procurement Supply Chain, with at least 3 years at Management level
• Experience on large-scale change management projects

PREFERRED

• Experience in international assignments is an advantage

Contacts:

Internal:

Procurement:

• Procurement team
• Procurement operations team, geography
• IPLT
• UPLT

Stakeholders:
- Local MCO’s Teams

• Marketing
• ES

Legal
Enterprise Support

• Local Workplace Teams
• Workplace Director
• WPLT

Finance
External:

• Suppliers
• Agents
• 3rd Party Service Providers

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MAIN JOB PURPOSE:

Overview:

Reporting to the Business Unit Africa Security Director, the Africa Data Analytics & Investigations Manager will be responsible for the development and execution of the Security driven data analytics and investigations strategy to prevent loss, diversion or manipulation of Engineering spares, Raw & Packaging Materials or Semi-Finished Goods & Finished Goods relating to the balance sheet as well as all forms of expenditure relating to the income statement.

The role will aim to protect all forms of spend, materials and finished goods at all stages of the procurement, manufacturing, logistics and sales chain including promotions and new routes to market.  This encompasses Unilever operations in our markets for Southern Africa, East Africa & West Africa.

The holder will work with an extensive business network to achieve their objectives.  They should be a proven leader and influencer.

JOB SUMMARY / RESPONSIBILITIES:

• Responsible for the delivery of an end-to-end Security driven data analytics and investigations strategy across our Africa market; Southern Africa, East Africa & West Africa.
• Work with stakeholders in these markets to protect assets and reduce loss across all business areas.
• Raise awareness of lessons learnt from control breaches within the operation and with business stakeholders.
• Develop business cases in support of the Security driven data analytics and investigation strategy for approval, financial and technical resource allocation, and provide the change leadership to deliver implementation.
• Coordinate all Africa investigations ensuring stakeholder engagement throughout the process.
• Support site risk assessments and design of security measures to prevent loss.
• You will be the subject matter expert for Security data analytics and investigations in Africa, including but not limited to technology, infrastructure, physical and training needs.
• Routine central monitoring, escalation and reporting, and analysis that measures cost/benefit of the programme.

The Person:

• Influences senior leaders around security plans and actions - can paint a compelling picture of risk and the need to change.
• Has the ability to adapt to different cultural operating environments.
• Excellent communication skills - communicates security policies and requirements clearly to the regional and global audiences the role will encounter.
• This role will work collaboratively with other departments across Unilever Africa (including procurement, supply chain, business integrity, finance, customer development & digital sales). You will be a problem solver with sound and measured judgement relating to practical security solutions.
• Ability to work within a high tempo, fast changing and dynamic environment with the skills required to prioritise and deliver in change management.
• Leverage an active regional network to share security information, trends and evolving operational practice.  Participate in industry forums.

Skills & Knowledge:

• In-depth knowledge required of material controls, waste management and other loss areas including sales and promotion manipulation.  A background in SAP and stocktake management is essential.  An ability to exploit online data is key.
• Able to develop a clear business case to attract investment to reduce loss.  A commercial mind-set.
• Understand threats, vulnerabilities and specific risks related to the effective control of systems and infrastructure within the supply chain, marketing, and sales environment.
• Advanced programme and project management skills – can define and lead cohesive programmes of action.
• Understand and apply the full range of corporate investigative capabilities, whilst ensuring their lawful application.
• You must have a good understanding of stock controls and end-to-end SAP management.
• Able to manage and exploit bulk data, analyse key trends, and effectively communicate the insights.
• Conduct reviews of security processes to validate effectiveness of security controls (people, processes, and technology).

KEY REQUIREMENTS

• Bachelor’s Degree or equivalent.
• Security Diploma or similar professional qualification.

ESSENTIAL:

• At least 4 years of experience and demonstrated success in positions of increasing responsibility within private sector corporate security or public sector organization.
• Designed and implemented an end-to-end Security data analytics and investigation strategy for a large company.
• At least 3 years of experience in a significant leadership role.
• Fluent in English language skills.

DESIRED:

• Experience in developing and delivering training.
• Experience in dealing with very sensitive and significant high value investigations across a regional setting.

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Main purpose of job:

The in-Market Operations Director for Commercial Experience team will hold accountabilities for all MET, Nali, Ukraine and Africa markets, covering the end-to-end processes of the service, continuous improvement, driving discipline across the 3 Tiers and driving cost saving projects across P2P, R2R, , and any new service lines that we expand into. The role covers designing & driving the Commercial Experience strategy for the MET, Nali, Ukraine and Africa Clusters reporting to the Head of Global In-Market Operations-ComEx. The role will be directly responsible for a team of ca 50 people based across different locations such as India, Turkey, Egypt, and Ghana covering a geography of 30 countries.

This position provides the leadership, management, and vision to ensure that the MET, Nali, Ukraine and AFRICA Operations have appropriate direction, operational controls, administrative and reporting procedures to effectively manage service delivery across countries in scope.

The role offers a unique opportunity to partner with the senior leaders of Unilever Finance, Procurement and UniOps as a whole. The successful candidate will drive new insights into key financial and operational performance drivers and become a trusted leader within the organization.  

Key accountabilities:

The person is responsible for delivering the ongoing service:

Leading and operational management of the India and Turkey Operating Centres for (P2P, R2R & SCFS) comprising c.50 people. Leading business engagement with Procurement, Finance in MET, NALI, UKRAINE & AFRICA Clusters including being an integral part of the Clusters’ Finance Leadership Teams. Is a member in UniOps in Market (UiM) LT of the cluster, ensuring alignment in communications and quality of delivery when partnering the markets. Drive effective and comprehensive Joint Business Plans between the Cluster and ComEx – including effective delivery and performance management against the same. This will include among others:

• Deployment and delivery of global & local cost reduction and process improvement projects with strong governance.
• Maintaining the controls discipline and hygiene in clusters while supporting Control Services Teams & Corporate Controller teams to improve the country capabilities in terms of risk management & mitigation.
• Integration of the Service Lines to ensure that all global and regional services are delivered to the business in accordance with agreed service levels and performance targets, continuously minimizing the probability and impact of any unplanned service interruption.
• Function as the escalation point for most significant day-to-day issues or problems in the Market Cluster(s)/business area.

 Managing the relations with third party service providers (3PSPs) with the right balance between creating accountability & strong visible partnership whilst ensuring control framework compliance within the region. Building effective ongoing relationships, with key stakeholders in the MCO/business area. Being part of the larger external shared services network in the region. 

The role holder should be passionate about growth, excellence & service and will demonstrate the :

• Ability to define the short term and mid-term strategies which add value to the larger Commercial Experience agenda.
• Ability to identify the improvement opportunities as per business needs & global agenda.
• Ability to create impact with strong governance & communication on inspirational leadership to lead sizeable teams and help people to discover their full potential.
• Strong working knowledge of various business processes & strong finance knowledge.
• Strong risk management and controls knowledge to spot possible risks and proactively mitigate them.
• Effective communication and interpersonal skills to build effective relationships with senior stakeholders, extended teams, and external parties.
• Experience and awareness of working in a global role, demonstrate awareness and empathy to cultural diversity.
• Customer and service centric mind set, placing the user at the heart of the solution.
• Ability to work under pressure and at times in ambiguous situations and speed in decision making.

Experience and qualification required:

• An MBA, CPA, CIMA or equivalent Business Management or Finance degree with minimum 10-12 years of overall experience in Business Partnering, Controllership and Management roles
• Strong knowledge of key financial processes, accounting standards and principles
• Excellent communication and stakeholder management skills
• Solid people management skills and demonstrated peer leadership.
• Experience in market role (MCO) or a change management role, would be preferred.

Key interfaces

• Cluster/BUs Finance LT
• Commercial Experience extended LT
• UniOps in Market regional LT
• Country Finance Controllers
• Third party business partners
• Other teams - Process Excellence Team, GCAD, Internal Audit, Cluster/Country Tax & Legal teams, Global Performance Management Team, Procurement, etc