Customer Service Officer at TWK Agri

Job Description

• TWK Agri has the following vacancy available: Customer Service Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary

• This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement.
• The Customer Service Officer will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group
• Act as the main point of contact for escalated customer issues
• Ensure a customer-first approach across all divisions
• Manage the resolution of customer complaints quickly and effectively
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on customer feedback
• Serve as a communication channel between customers and internal departments
• Collect, analyse, and present customer feedback to management
• Develop communication strategies with the Communications Department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Provide management with actionable insights for decision-making

Qualifications and Skills

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal and problem-solving skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences

Closing Date 10 October 2025