Vacant Jobs at TWK Agri

Job Description

• TWK Agri has the following vacancy available: Marketing Officer (Insurance) within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary

• This role is focused on executing strategic marketing initiatives that enhance visibility, ensure regulatory compliance, and support the growth of the Insurance department.
• The Marketing Officer will be responsible for coordinating targeted campaigns, driving cross-selling efforts, managing marketing content, and representing the business at key events. All activities must be carried out in alignment with regulatory standards, within a dynamic and fast-paced environment.

Responsibilities and Duties

• Implementing marketing strategies for individual JR’s and BEE brokers on Insurance portfolio
• Implement, and manage integrated marketing campaigns across digital, print, and event platforms
• Lead multiple campaigns to promote insurance products, services and systems
• Drive brand awareness and positioning of the Insurance department in line with corporate identity and strategic goals
• Monitor, analyse, and report on campaign performance using analytics tools to track ROI and adjust strategy
• Ensure all marketing materials and activities comply with relevant insurance, financial services, and regulatory standards
• Liaise with compliance officers and legal advisors to review and approve marketing content
• Initiate and support cross-selling opportunities across the Insurance portfolio
• Assist broker teams with tailored marketing material, presentations, and client-facing communications
• Identify and leverage opportunities to grow market share
• Coordinate marketing initiatives between internal teams (brokers, compliance, corporate marketing)
• Represent the TWK Insurance department at industry events, exhibitions, sponsorships, and community initiatives
• Manage the TWK Insurance department’s presence at sponsored events to maximise exposure and customer engagement
• Drive and support BEE (Broad-Based Black Economic Empowerment) marketing initiatives
• Contribute to CSI (Corporate Social Investment) and community outreach programs aligned with the Insurance department’s values
• Support customer education through newsletters, guides and webinars
• Project management of all change management processes and advertising campaigns
• Manage and oversee the branding/logos of standard documents

Qualifications and Skills

• Degree/diploma in Marketing, Communications, or related field
• Proven experience in marketing, preferably within the insurance or financial services sector
• Solid understanding of online media platforms and digital marketing campaigns
• Strong analytical skills with the ability to measure campaign effectiveness
• Excellent communication, organisational, and project management skills
• Ability to work independently, take initiative, and manage multiple priorities

Closing Date 10 October 2025

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Job Description

• TWK Agri has the following vacancy available: Customer Service Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary

• This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement.
• The Customer Service Officer will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group
• Act as the main point of contact for escalated customer issues
• Ensure a customer-first approach across all divisions
• Manage the resolution of customer complaints quickly and effectively
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on customer feedback
• Serve as a communication channel between customers and internal departments
• Collect, analyse, and present customer feedback to management
• Develop communication strategies with the Communications Department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Provide management with actionable insights for decision-making

Qualifications and Skills

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal and problem-solving skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences

Closing Date 10 October 2025

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Job Description

• TWK Agri has the following vacancy available: Clerk (Admin) within the Trade division at Piet Retief, Mpumalanga.

Job Summary

• This role involves providing administrative support through processing purchase orders and invoices, managing stock receiving, and handling banking and sales reconciliations.
• The Clerk (Admin) will also prepare reports, capture data, and perform general office duties to ensure smooth daily operations.

Responsibilities and Duties

• Process purchase orders and invoices
• Receiving of stock
• Banking, sales, reconciliation
• Prepare and capture reports and summarise data
• General office duties

Qualifications and Skills

• Matric / Grade 12
• Computer literate
• Strong administrative skills
• Good interpersonal skills
• Excellent communication skills

Closing Date 17 October 2025