Customer Service Registration Consultant - Customer Success at Sage

Job Description    

A product Registration Consultant’s primary responsibility is to deliver excellent customer service, capture and maintain accurate customer product registration information on NetAdmin database, to provide accurate & complete registration information/ licenses or Product Activation keys to our customers in a highly pressurised environment. The Product Registration
Services department which falls within Customer Services will provide registration codes telephonically, via webforms & via email correspondence for Sage 300cloud suite, Sage CRM suite and Sage 200 Evolution suite/packages.

Key Responsibilities    

• Strong customer service ethic and high attention to detail
• Strong trouble-shooting and excellent communication skills (both verbally and written)
• Patience with dealing with client queries and the ability to handle repetitive tasks
• The ability to work within a team as a team player
• Always be up to date with product changes and developments
• Cooperation and willingness
• Deadline driven and Ability to work under lot of pressure
• Conscientious, able to work with minimal supervision
• Ability to think outside the box.
• Teachable and hungry for knowledge
• Knowledge and experience of the following will be an advantages
• Knowledge or understanding of Sage 300cloud, Sage CRM and Sage 200 Evolution Packages
• Experience of these product Registrations or knowledge of other Sage product registrations
• Computer software navigation skills
• Knowledge of MS Office products i.e. Outlook, Word, and Excel
• Experience in NetAdmin

Qualification Requirements

• A degree or diploma in IT/ Software Development/ Accounting would be an added advantage.