Current Openings at Sage

PURPOSE:

To configure and prototype applications, conduct end-user training and ensure compliance to demand management processes.

MAJOR CHALLENGES:

High number of request volumes. High number of projects

Minimum Requirements    

• Job Description    Reporting to the department team manager, the Infrastructure Engineer is responsible for enhancing, delivering and supporting, high quality services and/or systems in their area of responsibility, to enable Sage’s business plans and long-term objectives using the identified architecture.

Primary Responsibilities: Systems Monitoring

• The infrastructure Engineer is responsible for managing and maintaining the global enterprise Systems Centre Operations Manager (SCOM platform). The SCOM platform within Sage is the “single pane of glass” for monitoring all technology systems and applications globally.
• The infrastructure Engineer will be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools.
• This role also has responsibility for supporting the other System Center components including Configuration Manager, Service Manager and Orchestrator, as necessary.
• Key Responsibilities    Support and maintenance within a team of the global monitoring system
• Establishment and further development of the existing monitoring solution
• Create customized monitoring solutions for application monitoring
• Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules.
• Review and create SCOM console roles and install custom Management Packs (MP) as needed.
• Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
• Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
• Manage customer satisfaction through effectively communicating and managing customer expectations
• Ability to communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders are met and/or exceeded.

Secondary Responsibilities:

• Server Patching and Endpoint Management (WSUS & SCCM)
• Engineer will be responsible for software distribution and patch management as well as building and deploying software packages to servers and workstations using Systems Centre Configurations Manager SCCM.

Key Responsibilities

• Working knowledge and hands on experience with SCCM 2016 / SCCM 2019
• Software distribution
• Server patch management
• Auditing of hardware/software inventory

Technical / professional qualifications:

• 5 years of experience with the SCOM Server Infrastructure and/or System Center Operations Management is a requirement.
• Bachelor’s degree or Diploma in Information Technology
• Preferred Skills/Experience:
• Experience with the installation and administration of Microsoft System Center Operations Manager 2016 /2019
• Experience in application/network performance and availability monitoring
• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
• Experience with System Center Configuration Manager 2016 /2019
• Experience with System Center Orchestrator
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Knowledge of LAN/WAN network infrastructure technologies, preferably experience with Solarwinds
• Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
• ITIL Certification is a plus.

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Job Description    

A product Registration Consultant’s primary responsibility is to deliver excellent customer service, capture and maintain accurate customer product registration information on NetAdmin database, to provide accurate & complete registration information/ licenses or Product Activation keys to our customers in a highly pressurised environment. The Product Registration
Services department which falls within Customer Services will provide registration codes telephonically, via webforms & via email correspondence for Sage 300cloud suite, Sage CRM suite and Sage 200 Evolution suite/packages.

Key Responsibilities    

• Strong customer service ethic and high attention to detail
• Strong trouble-shooting and excellent communication skills (both verbally and written)
• Patience with dealing with client queries and the ability to handle repetitive tasks
• The ability to work within a team as a team player
• Always be up to date with product changes and developments
• Cooperation and willingness
• Deadline driven and Ability to work under lot of pressure
• Conscientious, able to work with minimal supervision
• Ability to think outside the box.
• Teachable and hungry for knowledge
• Knowledge and experience of the following will be an advantages
• Knowledge or understanding of Sage 300cloud, Sage CRM and Sage 200 Evolution Packages
• Experience of these product Registrations or knowledge of other Sage product registrations
• Computer software navigation skills
• Knowledge of MS Office products i.e. Outlook, Word, and Excel
• Experience in NetAdmin

Qualification Requirements

• A degree or diploma in IT/ Software Development/ Accounting would be an added advantage.

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Job Description    
A retention advisor is responsible for managing all aspects of contract renewals for the segment in which they operate. As such their key responsibilities include ensuring customer retention, customer migration and renewal plus migration revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication.

Key Responsibilities    
Key accountabilities, activities, and decision ownership:

• Ensure customer queries are responded to ethically within the specified turnaround time via digital responses
• Ensure that all revenue targets and retention rates are met and exceeded
• Maintain productivity targets including outbound and inbound calls reactively
• Champion migration from Sage 50 Desktop to Cloud by contacting customers telephonically, to provide value selling and achieve revenue targets associated with the project
• Champion migration from Sage 50 Perpetual to Advantage by contacting paid customers telephonically, to provide value selling and achieve unit targets associated with the project
• Ensure customer churn is documented and accurately reported monthly for annual customers
• Comply with all internal administrative and data requirements.
• Drive sales appropriate campaigns into customer base to effectively increase retention
• Maintain highest levels of service and customer satisfaction
• Ability to work collaboratively internally as well as across other lines to business to ensure customers queries are responded to effectively and efficiently
• Take personal accountability to ensure product knowledge is up to date

Skills, know-how and experience:
Must have:

• 2 or more years’ experience in a Customer service or relationship management role with a desire to exceed customer expectations
• Highly Organised and with commitment to excellence
• Keen negotiation, Influencing and Problem-Solving Skills
• Target driven with an ability to be self-motivated to achieve and exceed targets under pressure
• Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes
• Excellent English oral and written communication skills to assist in working with colleagues and delighting customers
• Ability to accept and perform new job responsibilities as needed
• Good understanding of the Sage Accounting and Sage Payroll product offerings

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Job Description    

This role is one that demands curiosity, a passion for learning on the job and being managed to build up a skill set that will enable the team member to confidently identify, plan, design, develop, and maintain projects and processes that can extend the reach of automation with the goal of reducing/redirecting manual testing costs while increasing product quality. As part of the Associate Automation Test Engineer role, the team member must adhere to the team processes and test standards already in place and develop an appreciation and understanding of test practices and principles. The Associate Automation Test Engineer will work closely with the delivery team to accurately record and communicate issues found during test phases and accurately record time spent on tasks during the project.
Key Responsibilities    

• Gain an understanding of how customers use the products under test
• Gain an understanding of formal testing principles, approaches and test automation tools and techniques e.g. rapid software testing, security testing, usability testing, load testing, automating principles
• Seek to learn and demonstrate a level of understanding of the system under test to allow creation of automation tests
• Follow a test plan and execute against this in a timely manner to deliver on sprint goals
• Create automation tests that maximise the efficiency of the test phase, cover all requirements and allow for a timely delivery of products and/or components
• Run and maintain existing test automation scripts for the product or component under test
• Demonstrate continuous improvement in product and/or component knowledge
• Demonstrate an understanding of the Software Development Life Cycle and continuous improvement of practices in it
• Carry out such tasks as directed to meet the needs of the business
• Participate in the definition of automation test objectives, strategies, processes, standards and metrics and share with other disciplines so they understand how the automation integrates within the tasks of a project.
• Participate in the development of automation project plans, scope, schedule and implementation of test and project level architecture within the automation framework. This will involve communicating both internally and externally with cross functional areas impacted by automation.
• Interaction and support of Test Engineers and Developers within projects to understand where automation is most valuable and as part of these interactions share automation skills
• Track and analyse test results, take corrective action, report automation summaries, and update statuses
• Participate in the analysis, design, development, and ongoing maintenance of automated tests and automation architecture for ATP/XTreeM

Qualifications

• Bachelor's degree/Diploma in computer science, computer engineering or a similar field