Infrastructure Engineer at Sage

PURPOSE:

To configure and prototype applications, conduct end-user training and ensure compliance to demand management processes.

MAJOR CHALLENGES:

High number of request volumes. High number of projects

Minimum Requirements    

• Job Description    Reporting to the department team manager, the Infrastructure Engineer is responsible for enhancing, delivering and supporting, high quality services and/or systems in their area of responsibility, to enable Sage’s business plans and long-term objectives using the identified architecture.

Primary Responsibilities: Systems Monitoring

• The infrastructure Engineer is responsible for managing and maintaining the global enterprise Systems Centre Operations Manager (SCOM platform). The SCOM platform within Sage is the “single pane of glass” for monitoring all technology systems and applications globally.
• The infrastructure Engineer will be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools.
• This role also has responsibility for supporting the other System Center components including Configuration Manager, Service Manager and Orchestrator, as necessary.
• Key Responsibilities    Support and maintenance within a team of the global monitoring system
• Establishment and further development of the existing monitoring solution
• Create customized monitoring solutions for application monitoring
• Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules.
• Review and create SCOM console roles and install custom Management Packs (MP) as needed.
• Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
• Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
• Manage customer satisfaction through effectively communicating and managing customer expectations
• Ability to communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders are met and/or exceeded.

Secondary Responsibilities:

• Server Patching and Endpoint Management (WSUS & SCCM)
• Engineer will be responsible for software distribution and patch management as well as building and deploying software packages to servers and workstations using Systems Centre Configurations Manager SCCM.

Key Responsibilities

• Working knowledge and hands on experience with SCCM 2016 / SCCM 2019
• Software distribution
• Server patch management
• Auditing of hardware/software inventory

Technical / professional qualifications:

• 5 years of experience with the SCOM Server Infrastructure and/or System Center Operations Management is a requirement.
• Bachelor’s degree or Diploma in Information Technology
• Preferred Skills/Experience:
• Experience with the installation and administration of Microsoft System Center Operations Manager 2016 /2019
• Experience in application/network performance and availability monitoring
• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
• Experience with System Center Configuration Manager 2016 /2019
• Experience with System Center Orchestrator
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Knowledge of LAN/WAN network infrastructure technologies, preferably experience with Solarwinds
• Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
• ITIL Certification is a plus.