Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City at MWEB February, 2024

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- Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City at MWEB
- View Jobs in ICT / Telecommunication / View Jobs at MWEB
Posted: Feb 29, 2024

Deadline: Not specified
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Welcome to the official LinkedIn page of MWEB! We’re one of SA’s leading Internet Service Providers. We’ve got what you want: â€¢ ADSL â€¢ Fibre â€¢ 3G â€¢ Connectivity solutions for the home and Small Businesses â€¢ Fon: the world’s largest WiFi network with over 14 million hotspots Are you an entrepreneur? â€¢ Visit us on ou...

Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City
- Job Type Contract
- Qualification Matric
- Experience 1 year
- Location Western Cape
- City Cape Town
- Job Field Customer Care, Success and Service
Job Output:
- Responsible for customer interactions that result in resolved technical, billing and account queries.
- Identify and understand customer needs.
- Provide solutions ttechnical and account management queries.
- Resolved customers’ queries, and complaints and manage objections effectively tincrease customer satisfaction.
- Deliver exceptional service tcustomers in all interactions.
- Diligently execute escalations beyond 1st line support.
- Record accurate summaries of customer interactions in the company business system.
- Utilise all available tools and resources tresolve customer queries completely
Qualifications
- Grade 12/Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
Experience:
- Strong understanding of ISP Networks
- 1+ Year customer services experience within an ISP Call Centre
- 1+ Year technical and desktop customer service experience
- Administration experience is a highly recommended
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Interested and qualified? Go to MWEB on mweb.mcidirecthire.com to apply

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Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City at MWEB

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Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City at MWEB

Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City

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