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  • Posted: Feb 29, 2024
    Deadline: Not specified
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    MWEB offers a range of Internet access offerings, differentiated tools and services to approximately 320 000 customers. The company's main division, MWEB Connect, is focused on the residential and small business market.


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    Customer Service Representative (Billing & Technical) FTC 12 Months - Milnerton/Century City

    Job Output:

    • Responsible for customer interactions that result in resolved technical, billing and account queries.
    • Identify and understand customer needs.
    • Provide solutions ttechnical and account management queries.
    • Resolved customers’ queries, and complaints and manage objections effectively tincrease customer satisfaction.
    • Deliver exceptional service tcustomers in all interactions.
    • Diligently execute escalations beyond 1st line support.
    • Record accurate summaries of customer interactions in the company business system.
    • Utilise all available tools and resources tresolve customer queries completely

    Qualifications

    • Grade 12/Matric
    • Computer Literate (MS Excel/MS Word and MS Outlook)

    Experience:

    • Strong understanding of ISP Networks
    • 1+ Year customer services experience within an ISP Call Centre
    • 1+ Year technical and desktop customer service experience
    • Administration experience is a highly recommended

    Method of Application

    Interested and qualified? Go to MWEB on mweb.mcidirecthire.com to apply

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