Customer Service Representative at DB Schenker

About the job

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Deal with customers at all levels regarding complaints, queries, info about products and service, process orders, returns parcels and discrepancies.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Ensure timeous, and efficient customer feedback or response on all customer /branch queries.
• Obtain and check the quality of the supporting documentation.
• Follow up on all outstanding documents and billing related information from operations departments, service providers and branches.
• Assist in managing and resolving the queries related to returns.
• Follow-up on verbal proof of delivery confirmation with CL branches and service providers.
• Process paper flow and record keeping related to all queries.
• Investigate discrepancy on proof of delivery.
• Liaise with all relevant departments regarding customer queries, discrepancies, returns etc.
• Assist customers with queries/claims in regard to outstanding deliveries and discrepancies.
• Provide general support and back up to the logistics team to ensure client requirement are met.
• Grade 12 Senior Certificate or equivalent.
• Knowledge of the domestic freight industry.
• Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.