Customer Service Representative (Durban) at Capita

Job Description:

Capita SA is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor. We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns. You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Minimum Requirements

• Completed Matric Qualification

• 6 - 12 Months Call Centre Experience (International Call Centre Experience will be Advantageous)

• Clear ITC record

• Clear Criminal record

Benefits

OVER AND ABOVE YOUR BASIC SALARY, YOU GET:

• Shift Allowance

• Excellent monthly performance bonus

• Primary Healthcare after successful completion of probation

• Provident Fund contribution after successful completion of probation

• A progressive career path to help you develop in your Call center career

• Comprehensive product training in a fun collaborative environment

• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts

Embark on your call center career today with an award winning International BPO.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

All shortlisted candidates will be subject to clear vetting checks (ITC/Criminal)