Customer Service Representative - Durban at Essity

About the Role

There is an opportunity for a Reporting Administrator to join our Customer Services team based in Pinetown, South Africa. In this role the incumbent will be responsible for data collection, department KPI reporting and highlight insights that drives continuous improvements and efficient customer services. This position reports to the Customer Services Manager.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

• Accurate timeous collection and reporting of key performance activities for the department;
• Measurement and controls on all KPIs within department;
• Standard Operating Procedure (SOP) management and maintenance for the department;
• Trend alerts and data analytics;
• Measure and track output of all department activities;
• Manage the E-commerce platforms for orders, stock levels and fulfilment;
• Updating of last mile on E-commerce orders (dispatch and delivery);
• Manage the E-commerce return process.
• Work cross functionally within in the team as the need arises.

Who You Are

• Must have matric. Preferably with a post matric qualification in relevant field of Customer Services or Supply Chain;
• Minimum of 3 years’ experience in Customer Services, preferably within Medical Device or FMCG industry with reporting and data analysis responsibilities;
• Proficient in Microsoft Office with recent Advanced Excel experience;
• SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);
• Must have excellent verbal and written communication skills and be fluent in English;
• Must have analytical skills to extrapolate, analyze and present data for effective business decisions;
• Display excellent numerical reasoning with high attention to accurate details and deadline driven.