Customer Service Representative at Epiroc

Main repsonsbilities

• Receive all customer orders
• Processing of incoming orders on BPCS System,
• Purchasing, Ordering, Billing, Inventory,
• Feedback on Backorders as well as delivery ETA`s
• Work closely with Jet Park Supply Chain organization
• Receiving of stock for warehouse/stock take/reconciliation of stocks
• Quote customers on price and delivery
• Documentation flow and control.
• General office administration, reception and housekeeping.
• Petty cash control
• Assist with workshop staff and contract employees payroll/overtime capture
• Assist with SHEQ duties within the branch
• Will carry out any other function / duty as may be required in terms of “The Epiroc Way"

Key competencies

• Computer literacy and in particular a good working knowledge of BPCS, MS office and Lotus Notes.
• Good customer relations, sound telephone etiquette and excellent peoples skills
• Good Epiroc product knowledge
• Interpersonal skills to work with customers and to work as part of the customer service team.
• Be able to work in a mining and sales environment
• Support the local branch sales team and effect work as instructed by the Branch Manager as required.
• Ability to understand complete flow of goods ordered through the system.
• Ability to work unsupervised
• Excellent selling skills.
• Efficiency and accuracy of order processing/invoicing into system
• Request credit notes
• Support consignment stock locations run from the branch
• Efficient documentation flow
• Good housekeeping skills,
• Customer satisfaction, Good interpersonal and customer relationships
• Petty Cash, banking

Experience And Educational Requirements

• Qualification in administration, sales or purchasing an advantage
• Good Work experience in order processing and customer service.
• Sound knowledge of general office management

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.