Customer Service Representative at Essity

What You Will Do

• Accurate timeous collection and reporting of key performance activities for the department;

• Conduct daily audits on order entry, pricing, master data and corporate email boxes;

• Measure and track output of all department activities;

• Conduct root cause analysis and identify areas of service improvement;

• Standard Operating Procedure (SOP) management and maintenance for the department;

• Manage the E-commerce platforms for orders ,stock levels and fulfillment on backend;

• Updating of last mile on E-commerce orders (dispatch and delivery to customer);

• Manage the Jobst MTM order process from receipt of order to delivery to customer

• Monitoring  and manage the E-commerce return process.

• Work cross functionally within in the team as the need arises.

Who You Are

• Must have matric. Preferably with a post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;

• Minimum of 3 years’ experience in reporting, data analysis and E-commerce in a similar Customer Services Representative or Administrator role within Medical Device and FMCG industry;

• Proficient in Microsoft Office with recent Advanced Excel experience,

• SAP experience and exposure to Data Entry Tools -  B1, BW and AP1 (or similar);

• Must have excellent verbal and written communication skills and be fluent in English;

• Must have analytical skills to extrapolate, analyze and present data for effective business  decisions.

• Display excellent numerical reasoning with high attention to accurate details and deadline driven.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.

Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation

Location

Pinetown, South Africa

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.