Customer Service Representative at Essity

About the Role

The Claims Administrator will be responsible to coordinate the end-to-end registering and processing of all claims and returns, in line with the business terms and conditions. This position reports to the Customer Services Team Leader.

We’re looking for people who embody our values, who are not afraid to challenge, innovate, move at a fast pace. Someone who support business performance delivery with a customer centric and continuous improvement mindset. If this is you, we’d love to talk. 

What You Will Do

• Responsible to ensure all documentation and information is is collected to process claims & returns;
• Accurate and timeous processing of approved claims & returns;
• Ensure regular updates to internal and external stakeholders on open claims & returns;
• Liase with logistics on outstanding collections and ensure timeous processing of returns by the warehouse;
• Follow through with finance to ensure the issue of credit;
• Timeous preparation and analysis of required reports and trackers;
• Work cross functionally within in the team as the need arises;
• Work with internal and external stakeholders to drive continuous improvement.

Who You Are

• Must have matric. Preferably with a Diploma or Degree in Customer Services, Supply Chain or Business Administration;
• Minimum of 3 years’ experience in reverse logistics in a similar role as Customer Services Representative or Administrator preferably within Medical Device a or FMCG industry;
• Must have excellent computer skills, proficient in - Microsoft Office (especially Excel), SAP and  AP1 Software;
• Must be a team player and able to work under pressure, with strong prioritizing and decision making skills;
• Excellent communication skills (verbal, written and listening) and be fluent in English;
• Must have the ability to drive performance, processes, and solutions forward.