Jobs at Essity

About the Role

The Claims Administrator will be responsible to coordinate the end-to-end registering and processing of all claims and returns, in line with the business terms and conditions. This position reports to the Customer Services Team Leader.

We’re looking for people who embody our values, who are not afraid to challenge, innovate, move at a fast pace. Someone who support business performance delivery with a customer centric and continuous improvement mindset. If this is you, we’d love to talk. 

What You Will Do

• Responsible to ensure all documentation and information is is collected to process claims & returns;
• Accurate and timeous processing of approved claims & returns;
• Ensure regular updates to internal and external stakeholders on open claims & returns;
• Liase with logistics on outstanding collections and ensure timeous processing of returns by the warehouse;
• Follow through with finance to ensure the issue of credit;
• Timeous preparation and analysis of required reports and trackers;
• Work cross functionally within in the team as the need arises;
• Work with internal and external stakeholders to drive continuous improvement.

Who You Are

• Must have matric. Preferably with a Diploma or Degree in Customer Services, Supply Chain or Business Administration;
• Minimum of 3 years’ experience in reverse logistics in a similar role as Customer Services Representative or Administrator preferably within Medical Device a or FMCG industry;
• Must have excellent computer skills, proficient in - Microsoft Office (especially Excel), SAP and  AP1 Software;
• Must be a team player and able to work under pressure, with strong prioritizing and decision making skills;
• Excellent communication skills (verbal, written and listening) and be fluent in English;
• Must have the ability to drive performance, processes, and solutions forward.

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About the Role

• The incumbent will be responsible for the daily communication with export customers, agents & warehouse personnel and also receipt and processing of sales orders. They will be the support and point of contact of the Group and Contract Sales department and will be responsible for fulfilling the department’s responsibilities of namely but not limited to invoicing, order management and shipping.
• We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

• Daily contact with various freight forwarders;
• Updating shipping details;
• Capturing new bookings and updating the warehouse and planning with any changes/amendments on existing bookings;
• Chase documentation from forwarders and courier/email shipping documents to final customer;  
• Co-ordinate and prepare documentation for customs and payments and ensure completed documentation is given to Finance;
• Co-ordinate and prepare documentation for customers (i.e. export instructions, COA’s, ZAR & EURO invoices, packing lists, fumigation certificates and BOL);
• Responsible for export administrative issues and responds to customer queries;
• Ensure on-site fumigation of pallets for exports happens on a weekly basis;

Who You Are

• Must have Matric;
• An academic qualification – degree or tertiary qualification would be an added advantage;
• Knowledge of customs and export shipping would be an added advantage;
• Must have a minimum of 1-2 years experience in an administrative capacity;
• Must be computer literate and proficient in Microsoft Package;
• You are result orientated with a high sense of urgency and proactive;
• Analytical thinking with high attention to detail and accuracy;
• Must be able to collaborate and work across functional teams;