Sales Support & Export Administrator at Essity

About the Role

• The incumbent will be responsible for the daily communication with export customers, agents & warehouse personnel and also receipt and processing of sales orders. They will be the support and point of contact of the Group and Contract Sales department and will be responsible for fulfilling the department’s responsibilities of namely but not limited to invoicing, order management and shipping.
• We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

• Daily contact with various freight forwarders;
• Updating shipping details;
• Capturing new bookings and updating the warehouse and planning with any changes/amendments on existing bookings;
• Chase documentation from forwarders and courier/email shipping documents to final customer;  
• Co-ordinate and prepare documentation for customs and payments and ensure completed documentation is given to Finance;
• Co-ordinate and prepare documentation for customers (i.e. export instructions, COA’s, ZAR & EURO invoices, packing lists, fumigation certificates and BOL);
• Responsible for export administrative issues and responds to customer queries;
• Ensure on-site fumigation of pallets for exports happens on a weekly basis;

Who You Are

• Must have Matric;
• An academic qualification – degree or tertiary qualification would be an added advantage;
• Knowledge of customs and export shipping would be an added advantage;
• Must have a minimum of 1-2 years experience in an administrative capacity;
• Must be computer literate and proficient in Microsoft Package;
• You are result orientated with a high sense of urgency and proactive;
• Analytical thinking with high attention to detail and accuracy;
• Must be able to collaborate and work across functional teams;