Customer Service Representative at Mayfly Agri (Pty) Ltd

• A well-established agrochemical manufacturer is seeking a dynamic Customer Service Coordinator to be responsible for coordinating stock operations and customer support, including order processing, inventory monitoring, record-keeping, complaint resolution, and ensuring adherence to SHEQ standards.

Minimum requirements for the role:

• Must have a National Senior Certificate with a Diploma in Logistics, Procurement, Operations or Supply Chain
• Minimum 3 years' experience in Logistics, Distribution, Production or Warehousing (Preferably in the Agricultural Chemical Industry)
• Must have a proven track record in customer service
• Knowledge of hazardous chemicals and relevant Acts is advantageous
• Results orientated, deadline driven and ability to work both independently and within a team
• Must be able to speak and understand Afrikaans

The successful candidate will be responsible for:

• Responding to stock requests from Crop Advisors/Depots.
• Placing and following up on purchase orders with suppliers.
• Monitoring stock levels, returns, and transfers.
• Participating in stock takes and maintaining accurate records.
• Investigating and resolving customer complaints, ensuring customer centricity.
• Upholding SHEQ standards and company policies.