Customer Service Representative | MedTech | Cape Town at Salesworx Recruitment (Pty) Ltd

Job Description

This position will report to the Customer Support Manager.

Area of Responsibility

• Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;
• Liaising with customers telephonically and on email;
• Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;
• Releasing back orders, should it be requested;
• Sending invoices of consignment orders received to the customer and the Sales Consultant;
• Replace consignment stock used to customer;
• Action movement of stock when collection/delivery was arranged;
• Allocating stock for orders;
• Preparing pro-forma invoices;
• General administrative duties including regular filing;
• Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
• Following up on collections and delivery requests;
• Obtaining the necessary approval for credits to be passed;
• Credits and re invoices to be done on the same day;
• Booking out kits if required;
• Assisting with after hours emergency call if required;
• Removing consignment items invoiced from QWIX;
• Investigating errors on QWIX transfers done by Sales Consultants;
• Checking stock availability for Sales Consultants;
• Applying transfers on QWIX;
• Generating quotes 
• Invoicing Government orders and invoice according to tender pricing;
• Generating ROE list and submitting ROE’s monthly;
• Removing and Invoicing items from WIP;
• C6 Replenishment weekly.

Requirements

Qualifications

• Grade 12 (Matric) is a minimum requirement;
• A tertiary qualification would be a definite advantage.

Experience required

• Previous experience in Customer Support of at least 3 years is essential;
• Experience in a Medical Environment preferable
• Strong Communication Skills;
• Managing consignment stock 
• Coordinating stock transfers between hospitals
• Medical device Industry background
• Arranging overnight and same-day deliveries
• Familiarity with the Orderwise and Surgicom platforms
• Billing and replacing consignment stock
• Loading orders for purchased stock
• Following up with customers and representatives on delivery notes and orders
• Processing stock transfers for consignment movements
• Checking stock availability (advanced Excel skills are essential)

Skills and Competencies

• Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;
• Proficiency in Syspro; (advantageous)
• Excellent communication skills (verbal and written) especially in English;
• Excellent organizational skills;
• Good telephone skills;
• Accuracy is essential;
• Team player;
• Ability to work under pressure and meet deadlines;
• People skills;
• Professionalism;
• Energetic, focuses and committed to get the job done