Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 26, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
    Read more about this company

     

    Customer Service Representative

    Purpose of the Role

    • The Customer Service Representative is responsible for delivering efficient foreign exchange services to Mukuru customers while ensuring full compliance with financial and regulatory standards.
    • You will process transactions accurately, verify customer documentation, and maintain high service levels as a proud ambassador of the Mukuru brand.

    Your Key Responsibilities

    • Accurately process foreign exchange transactions in accordance with compliance regulations
    • Validate and verify the legitimacy of customer documentation for each transaction
    • Identify potential fraudulent documents and escalate appropriately
    • Maintain and balance your own stock and cash holdings
    • Stay up to date with the latest procedures, forex systems (ICFX), and exchange control regulations
    • Uphold the Mukuru brand by delivering professional customer service
    • Take ownership of your own learning, training, and development journey

    What You’ll Need to Succeed

    Minimum Requirements

    • Grade 12 / Matric or equivalent qualification (Essential)
    • Completion of Mukuru Forex Consultant training course (Advantageous)
    • 1 year of customer service experience (Essential)
    • Knowledge of foreign currencies and exchange control regulations (Desirable)
    • Must be able to pass internal tests and assignments to remain compliant and certified

    Knowledge & Experience

    • Knowledge of FICA regulations
    • Familiarity with ICFX system (Desirable)
    • Understanding of forex processes and related compliance standards

    Skills & Attributes

    • Strong computer literacy
    • Excellent verbal and written communication skills
    • Telephone etiquette and customer engagement
    • Attention to detail and high accuracy
    • Strong organisational and administrative skills
    • A positive attitude and professional work ethic

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Mukuru on mukuru.breezy.hr to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Mukuru Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail