Customer Service Representative at Mukuru

Purpose of the Role

• The Customer Service Representative is responsible for delivering efficient foreign exchange services to Mukuru customers while ensuring full compliance with financial and regulatory standards.
• You will process transactions accurately, verify customer documentation, and maintain high service levels as a proud ambassador of the Mukuru brand.

Your Key Responsibilities

• Accurately process foreign exchange transactions in accordance with compliance regulations
• Validate and verify the legitimacy of customer documentation for each transaction
• Identify potential fraudulent documents and escalate appropriately
• Maintain and balance your own stock and cash holdings
• Stay up to date with the latest procedures, forex systems (ICFX), and exchange control regulations
• Uphold the Mukuru brand by delivering professional customer service
• Take ownership of your own learning, training, and development journey

What You’ll Need to Succeed

Minimum Requirements

• Grade 12 / Matric or equivalent qualification (Essential)
• Completion of Mukuru Forex Consultant training course (Advantageous)
• 1 year of customer service experience (Essential)
• Knowledge of foreign currencies and exchange control regulations (Desirable)
• Must be able to pass internal tests and assignments to remain compliant and certified

Knowledge & Experience

• Knowledge of FICA regulations
• Familiarity with ICFX system (Desirable)
• Understanding of forex processes and related compliance standards

Skills & Attributes

• Strong computer literacy
• Excellent verbal and written communication skills
• Telephone etiquette and customer engagement
• Attention to detail and high accuracy
• Strong organisational and administrative skills
• A positive attitude and professional work ethic