Customer Service Representative at Promoshin

About the job

As a Customer Service Representative, you will take on the role of consumer champion as you work closely with clients to ensure ultimate satisfaction by answering any questions or concerns that they may have. You will be involved in developing and maintaining client relationships with the main aim being client retention and loyalty.

The ideal Customer Service Representative is a task-driven professional with exceptional customer service skills. This individual enjoys challenging and fast-paced environments. The individual will be detailed-oriented, dependable, a problem solver, and a good communicator.

This is a full-time remote position (work from home) that requires the candidate to work local Los Angeles hours between 9 am - 5 pm (GMT -7).

What we are looking for

• Someone that loves to work independently, is very self-sufficient when it comes to working, and is excited about collaborating with team members around the world.
• Have customer relationship management experience and can manage complex relationships with internal/external stakeholders.
• Can take ownership of a project and consistently focus on customer success
• Hunger to build skills, prosper and grow in a fast-paced and competitive yet supportive environment.

Key requirements and attributes required

1. Experience working in a customer-facing environment.
2. Must be fluent in written and verbal English communication.
3. Tech-savvy.
4. Must have an exceptional eye for detail.
5. Passionate to learn about film, commercials, and video production.
6. Self-motivated, highly organized, and punctual.
7. Ability to interact with clients and/or colleagues in a polished and professional demeanor.
8. Work well under pressure, and is proactive.
9. Team player who is eager to succeed.
10. Take responsibility.
11. People positive and enthusiastic.
12. Able to think out of the box.
13. Excellent at keeping the ball in the air.

Responsibilities will include the following tasks

• Communicating with clients.
• Responding to email inquiries promptly
• Reviewing client complaints and concerns and formulating solutions.
• Seeking to improve clients’ experience and overall satisfaction.
• Upselling Promoshin’s services and products.
• Utilizing client relationships to grow revenue.
• Establishing clear client retention goals.
• General administration
• Dealing with complex tasks

Our values

Our values are defined by our dynamic team of people who care about our mission and each other.

• Think like a Business Owner
• Take Pride in your work
• We always Evolve
• Trust trumps everything