Customer Service Representative at Snapplify

Summary:

You’ll know that you’re the person for the job if:

• You’re passionate about the world of learning: for yourself, and for others. You’re smart, curious, and a committed life-long learner.
• You’re particularly skilled at identifying client’s challenges and providing the support to help them overcome these.
• You are deeply committed to client service. You'll tell anyone who will listen that everyone is responsible for this - not just the customer support team!
• Most importantly: you’re the one who steps up to the plate in the last mile and helps to get stuff across the line. You never give up. You’re tenacious.
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Responsibilities

• Processing and working on service tickets in multiple ticket pipelines.
• Assisting customers daily with queries.
• Processing customer tickets
• Creating and maintaining processes documents
• Supporting and working with our product team, Sales team and Growth team
• Work closely with the product team to escalate customers queries.
• Help other departments with any technical queries
• Work on curation special projects
• Testing and reporting on test results to the product team.
• Troubleshoot customer queries on the different operating system (IOS, MacOS, Windows, Android)

 Qualifications

• Diploma or equivalent work experience.
• 2+ years prior experience in Customer Service and/or client-facing role.
• Experience working with HubSpot or similar CRM (preferred)

If you're excited by this opportunity, please send us a cover letter and your CV.