AnyVan makes moving anything easier, more affordable and greener for everyone. Our sole objective is to use technology and innovation to improve the efficiency and experience of the entire delivery and moving process.
With over 2.8 million customers across the UK, Germany, France, Spain, Italy and Ireland since launch over a decade ago, such work has made...
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Customer Services - 4 month Contract, 80 hours per month
We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.
You'll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
Use great active listening and questioning skills to correctly assess, manage and resolve queries
Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
Keep all customer communication records and data updated and accurate in the right systems
What you’ll need to succeed:
6 months+ customer services experience
A genuine passion for delivering unparalleled service and going the extra mile for our customers
A minimum speed of 30+ words per minute with high accuracy
Proficient with IT packages (especially G-Suite) and digital services
Comfortable working towards and achieving targets
Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
Able to understand and follow processes and instructions
Strong written and verbal English Language skills
The ability to commute to our offices in the CBD for work and work to our shift patterns.
We align to UK operating hours and as an international business we work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.
Requirement to work SA Public Holidays as and when needed, based on scheduled shift
Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
Strong alignment with our company values.
Please note this is a 4 month fixed term contract with part time hours of a minimum of 80 hours per month. Should any full time permanent positions become available, priority will be given to strong performers who have completed a contract with us.
80% of your shift will be in the evening or weekends - allowing you to spend valuable time with your family or study throughout the week
Perks of the job:
A highly competitive salary that reflects your value - starting salary from R72,000 per annum with potential to earn monthly commission
Annual Leave: 1hour for every 17 hours worked
Sick Leave: 1hour for every 27 hours worked
Travel: We've got your evening commute covered with transport home after 7pm, car park space if you drive and in-office showers if you cycle
Keeping you refreshed: Enjoy an in-house barista and free fruit during the day
Social Scene: Thursday and Friday drinks, and regular social activities
Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
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