Customer Services Centre at City of Johannesburg

Minimum Requirements: 

• Grade 12 certificate; 
• Relevant National Diploma at NQF level 6; 
• 1 – 3 years’ experience in a Customer Service environment. 

Primary Function: 

• Consistently exceeded RSSC departmental targets by resolving over 90% of citizen queries on first contact within a One-Stop Customer Service environment. Leveraged creative problem-solving and innovative initiatives to streamline the walk-in experience, directly enhancing municipal revenue collection and overall public satisfaction.  

Key Performance Areas: 

• Maintain high levels of account integrity and ensure all customer requests are processed promptly and professionally; 
• Ensure outstanding customer service excellence by maintaining strong work ethics and standards by accurately logging all queries into SAP CRM according to set standards; 
• Efficiently processing applications and quotations; 
• Maintain sound customer relations and improve customer experience; 
• Provides arrear debtors with the full process applicable to payment arrangements; 
• Liaising and collaborating with other RSSC sub-units for the speedy flow of information to ensure efficiency and delivery of service to customers; 
• Maintain accurate records of all sourced documents, facilitating timely review and execution by relevant departments ; 
• Effectively build, manage and maintain Stakeholder Relations with internal business units, entities, management and peers to enable smooth collaborations and flow of information; 
• Implement good governance and effective risk management systems; 
• Safeguard and maintain the proper use of all assets within the area of work; 
• Provide factual operational quality reports on the functions and performance within the area of responsibility, which are accurate and complete, timely, and contribute to and support the overall reporting requirements of the unit. 

CLOSING DATE: THURSDAY, 12 FEBRUARY 2026