AkzoNobel creates everyday essentials to make people's lives more liveable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sus...
Read more about this company
Ensure seamless execution of operations and timely completion of activities within SLA, including customer requests, and general inquiries from the sales team.
Receive customer disputes, identify required information & facilitate the finalization thereof.
Key Accountabilities
Assist with any customer requests by processing or filtering them to relevant departments.
Intermediate between the sales force & supporting global functions.
Investigate & log disputes raised, retrieving the necessary information & filtering it through to the relevant departments.
Escalate complex disputes with relevant specialists, ensuring finalization & providing feedback to customers.
Experience
Matric-certificate and a minimum of 3 years in a customer service environment.
Diploma or NQF level 5 in business management or administration would be advantageous.
Proficiency in MS office packages & SAP is essential
Gmail
Yahoomail