Jobs at AkzoNobel

Job Purpose

• Settling disputes quickly and efficiently while navigating competing interests and maintaining customer relationships.
• Work as an intermediary between departments to align goals and provide the necessary resources to settle claims and prevent possible financial/relationship risks. 

Key Accountabilities

• Identify root causes of disputes & relevant departments. 
• Validate claims & gather necessary information.
• Ensure the finalization of disputes within a reasonable timeframe.
• Be the link/intermediary between the local business & supporting global functions.
• Maintain & build customer relationships.
• Receive & facilitate resolution of customer & sales force queries.
• Read and apply customer remittances to validate accuracy of reconciliations.
• Identify dispute root causes/trends.

Experience

• Matric-certificate and a minimum of 5 years in a customer service environment.
• Diploma or NQF level 5 in business management, administration or accounting required.
• Proficiency in MS office packages & SAP is essential.

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Job Purpose

• Ensure seamless execution of operations and timely completion of activities within SLA, including customer requests, and general inquiries from the sales team.
• Receive customer disputes, identify required information & facilitate the finalization thereof.

Key Accountabilities

• Assist with any customer requests by processing or filtering them to relevant departments.
• Intermediate between the sales force & supporting global functions.
• Investigate & log disputes raised, retrieving the necessary information & filtering it through to the relevant departments.
• Escalate complex disputes with relevant specialists, ensuring finalization & providing feedback to customers.

Experience

• Matric-certificate and a minimum of 3 years in a customer service environment.
• Diploma or NQF level 5 in business management or administration would be advantageous.
• Proficiency in MS office packages & SAP is essential

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Job Purpose

• Dedicated frontline sales person who is responsible for the execution of agreed sales and profitability targets (E.g. Budget volume; value and net profit sales) established by the business within the assigned sales area by developing new business and expanding the business with existing customers (account management).

Key Accountabilities

• Manage the sales cycle related to a portfolio of customers, in a designated area, to execute sales plan (BTL spend vs Volume/value sales)
• Systematically screen customer base for new opportunities, generate leads and maintain pipeline
• Identify, plan and develop new customers in line with business development and marketing plans and targets.
• Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
• Perform extensive customer needs analysis and site surveys, meeting with decision makers, understanding their goals, completing an account profile for each account and identifying challenges.
• Monitor sales against agreed targets and budgets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
• Identifies, targets and implements the approved sales strategies in the assigned marketplace. (Profitability and pricing structures). 
• Plans, executes and reports on the sales activities in the assigned sales area. Feedback of market intelligence data and ideas to marketing and channel management.
• Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management or supporting functions.
• Educate customers and sales force of our customers on features, advantages and benefits of available product lines and services.
• Understand and assess customer’s needs, business objectives, strategies and build compelling customer value propositions representing our portfolio.
• Creates partnerships with customers to proactively grow the category, share of wallet
• Drives efficient credit management
• Take ownership of queries and complaints to ensure resolution on behalf of the customer within agreed deadlines.

Experience

• Bachelor’s Degree with at least 1 – 2 years sales experience within the Contractor/Trade environment
• Answers Objections by Removing Emotional Concerns
• Closes by Building Personal Trust and Loyalty
• Provides Service by Empathizing with Customer Concerns
• Makes One on One (Sales) Presentations
• Maximizes Results by Systematically Managing an Account Plan
• Account Penetration by Customer Base Expansion
• New Business Development