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  • Posted: Nov 18, 2025
    Deadline: Not specified
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  • AkzoNobel creates everyday essentials to make people's lives more liveable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sus...
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    Customer Services Specialist

    Job Purpose

    • Settling disputes quickly and efficiently while navigating competing interests and maintaining customer relationships.
    • Work as an intermediary between departments to align goals and provide the necessary resources to settle claims and prevent possible financial/relationship risks. 

    Key Accountabilities

    • Identify root causes of disputes & relevant departments. 
    • Validate claims & gather necessary information.
    • Ensure the finalization of disputes within a reasonable timeframe.
    • Be the link/intermediary between the local business & supporting global functions.
    • Maintain & build customer relationships.
    • Receive & facilitate resolution of customer & sales force queries.
    • Read and apply customer remittances to validate accuracy of reconciliations.
    • Identify dispute root causes/trends.

    Experience

    • Matric-certificate and a minimum of 5 years in a customer service environment.
    • Diploma or NQF level 5 in business management, administration or accounting required.
    • Proficiency in MS office packages & SAP is essential.

    go to method of application »

    Customer Services Clerk - Temp (1 Year Contract)

    Job Purpose

    • Ensure seamless execution of operations and timely completion of activities within SLA, including customer requests, and general inquiries from the sales team.
    • Receive customer disputes, identify required information & facilitate the finalization thereof.

    Key Accountabilities

    • Assist with any customer requests by processing or filtering them to relevant departments.
    • Intermediate between the sales force & supporting global functions.
    • Investigate & log disputes raised, retrieving the necessary information & filtering it through to the relevant departments.
    • Escalate complex disputes with relevant specialists, ensuring finalization & providing feedback to customers.

    Experience

    • Matric-certificate and a minimum of 3 years in a customer service environment.
    • Diploma or NQF level 5 in business management or administration would be advantageous.
    • Proficiency in MS office packages & SAP is essential

    go to method of application »

    Accounts Executive - Cape Town

    Job Purpose

    • Dedicated frontline sales person who is responsible for the execution of agreed sales and profitability targets (E.g. Budget volume; value and net profit sales) established by the business within the assigned sales area by developing new business and expanding the business with existing customers (account management).

    Key Accountabilities

    • Manage the sales cycle related to a portfolio of customers, in a designated area, to execute sales plan (BTL spend vs Volume/value sales)
    • Systematically screen customer base for new opportunities, generate leads and maintain pipeline
    • Identify, plan and develop new customers in line with business development and marketing plans and targets.
    • Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
    • Perform extensive customer needs analysis and site surveys, meeting with decision makers, understanding their goals, completing an account profile for each account and identifying challenges.
    • Monitor sales against agreed targets and budgets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
    • Identifies, targets and implements the approved sales strategies in the assigned marketplace. (Profitability and pricing structures). 
    • Plans, executes and reports on the sales activities in the assigned sales area. Feedback of market intelligence data and ideas to marketing and channel management.
    • Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management or supporting functions.
    • Educate customers and sales force of our customers on features, advantages and benefits of available product lines and services.
    • Understand and assess customer’s needs, business objectives, strategies and build compelling customer value propositions representing our portfolio.
    • Creates partnerships with customers to proactively grow the category, share of wallet
    • Drives efficient credit management
    • Take ownership of queries and complaints to ensure resolution on behalf of the customer within agreed deadlines.

    Experience

    • Bachelor’s Degree with at least 1 – 2 years sales experience within the Contractor/Trade environment
    • Answers Objections by Removing Emotional Concerns
    • Closes by Building Personal Trust and Loyalty
    • Provides Service by Empathizing with Customer Concerns
    • Makes One on One (Sales) Presentations
    • Maximizes Results by Systematically Managing an Account Plan
    • Account Penetration by Customer Base Expansion
    • New Business Development

    Method of Application

    Use the link(s) below to apply on company website.

     

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