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Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication wit...
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Relevant professional qualification (Btech/f rst degree)
Professional registration will be preferred
Extensive and proven managerial and functional experience
At least ten (10) years’ extensive managerial experience in a complex operations management environment i.e. managing large customer bases
Demonstrated experience in analysing and resolving complex management and operational challenges
A valid driver’s licence.
Key performance areas:
Leading a multi-channel, expert team handling and fulfi lling the City of Cape Town Water Service Delivery value chain as it relates to water metering operations, customer billing, debt management, effective customer relations management and business analysis functions
Implementing relevant short-, medium- and long-term (multi-year) strategies and programmes, team productivity and quality targets
Responsible for delivering industry standard customer services, promptly and effectively as well as maximising fi rst contact resolution and service-oriented culture, building customer trust and improving customer satisfaction
Enhancing revenue management within the parameters of the City’s Water Strategy (being a water sensitive and resilient City)
Managing continuous improvement processes, service standards and technology,
ensuring that these keep abreast with national and international standards and best business and technology practises e.g. the identification and implementation of an appropriate Automated Meter Reading (AMR) solution for Cape Town in support of the objectives of the IDP, Cape Town Water Strategy as it relates to effi cient and sustainable service delivery and customer centricity
Sound financial management, Supply Chain management and related legislative compliance
The Manager will join the Water and Sanitation Management Team.