Customer Sevice Coordinator (f/m/x) - 6 Months Temporary Role at ALPLA Group

WHAT YOU WILL ENJOY DOING

• Ensure that customer orders are handled starting from the order confirmation until the loading of products as per the agreed delivery time and that trucks are organized to ensure shipment
• Recieve customer orders, entert hem into ALPLAPROD and where necessary, send order confirmations back to the customer
• Prepare invoices and get customer credibility checks by finance so that orders can be dispatched
• Ensure that transport/freight companies are informed on time fort rucks tob e on site.
• Prepare all the relevant documentation, especially for export orders.
• Prepare all the relevant pick documents for a delivery to ensure that the personnel from finished goods warehouse can physically prepare the products for loading and dispatch
• Work closely together internally with the Planner on one side and with the personnel from the finished goods warehouse area on the other side.

WHAT MAKES YOU GREAT

• Grade 12 (tertiary qualification advantageous)
• Experience with customer service in a B2B enviroment (not retail)
• Excellent skills on ERP software (ALPLAPROD preferred)
• Good with numbers, experience in data analysis and efficient in using computer systems
• Excellent communication skills in English and Local language
• Strong customer focus and good communication skills towards customers and in difficult circumstances (late deliveries, addressing re-planning necessities, etc.)

WHAT YOU CAN EXPECT WORKING WITH US

• Market related salary
• Professional working environment
• Employee Assistance Program