Career Openings at Eduvos

Minimum qualification: 

• Undergraduate qualification in marketing or commerce.

Experience: 

• Minimum of at least four years’ administrative experience
• Experience in the higher education industry will be advantageous
• Well-developed administrative skills

Duties and Responsibilities

• Coordinate national 3rd party sales events
• Tracking of data purchases
• Selecting the right tools to communicate
• Systems superuser on CRM (Microsoft Dynamics)
• Brand and change ambassador
• Train the trainer
• User support
• Custodian of sales collateral / documents (digital)
• Prepare and update sales templates
• Safeguarding
• Process national travel requests
• Perform specialised as hoc data audits (on sales systems) and compile reports
• National coordinator (process implementation support) of assigned controller of school lead cards
• Manual process administration and interventions (workarounds) (e.g. Payfast allocations)

Functional and technical competencies: 

• Excellent computer literacy skills (Microsoft suite)
• Sound CRM system knowledge (Microsoft Dynamics)

Behavioural competencies: 

• Initiative and responsibility
• Relations and networking
• Effective communication
• Analysis and Judgment
• Systematic approach (planning and organising)
• Steadiness 

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Duties and Responsibilities

Contact sponsors and students to collect debt

• Review age analysis to establish aging on debt and prioritise accounts
• Contact sponsor/student to discuss overdue account and request payment
• Document further payment arrangements made and additional notes from the conversation
• Share debit order/AOD authorization form where required
• Obtain consent to share student / sponsor information with external funding provider
• Conduct settlements (on non-current debt)

Maintain student account status

• Ensure all account statuses are correct
• Update bio information when required
• Identify accounts for handover

Attend to customer queries

• Collaborate with internal stakeholders for resolution of queries
• Feedback to customer on outcome

On-site money collection (Cashier)

• Receive cash / card payment
• Create receipt
• Prepare banking slip
• Safeguard of monies received

Support Enrollment process for new and returning business

• Executed as per debt collection policy
• Collection of first month’s installment
• Conduct credit vetting

Student suspension

• Review all overdue accounts
• Identify possible suspension students
• Contact identified students to inform of possible suspension due to non-payment (phone, SMS, email)
• Obtain consent to provide information to external funding providers
• Inform internal stakeholders of possible suspension of students
• Demand payment from student/sponsor
• Non-payment accounts suspended
• Contact suspended students to inform of suspension due to non-payment (phone, SMS, email)
• Unblock of suspended students where payment has been made
• Inform internal stakeholders of suspended students
• Identify students to be terminated / handover

Functional Competencies:

• Proficiency in MS Office
• Ability to work with numbers
• Telephone etiquette / email
• Understanding of credit management systems
• Able to work well under pressure
• Conflict Management Skills

Minimum Requirements

• National Diploma Financial Accounting / Credit Management or Degree in Finance
• At least one to two years' experience in dept collection role

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Mininum qualification:

• Relevant honours degree
• A Master’s degree and/or professional registration will be preferable

Minimum experience: 

• At least five to ten years’ experience in Human Resources.
• Must have headed up a Centre of Excellence or managed a centralised function with at least two years in a managerial role. 
• Exposure to other roles such as HR Operations or HRBP will be advantageous

Duties and Responsibilities

As the Human Resouce Operations Manager, you will be responcible for the following:

• Execution of HR compliance and administrative processes and technologies (HR calendar related) 
• Develop and maintain HR policies and procedures 
• Maintain HR system 
• HR metrics and HR reporting (including regulatory reporting such as EE and skills development)
• HR projects 
• Administrative operationalisation of HR practices processes and administrative employee end-to-end life cycle processes 
• Recruitment and selection
• Performance management 
• Employee relations
• Compensation and benefits – salary structures, bonus programmes, health, annual increase processes, annual benchmarking processes, benefit administration 
• Employee wellbeing 
• Management
• Leadership
• Internal and external stakeholder engagement and management / collaboration 

Functional Competencies:

• Thorough understanding of HR best practices and employment laws and regulations
• Demonstrated experience in developing and implementing HR policies, processes and procedures incl. end to end process mapping know-how
• Ability to analyse HR metrics and provide insights and recommendations
• Depth of knowledge regarding HR systems, relevant technology tools and Microsoft Office Suite
• Good understanding of remuneration and employee benefits

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Minimum qualifications required:

• Bsc. Information Technology or a simialr degree within the field (Hons preffered)

Experience:

• 1 -2 years or relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Duties and Responsibilities

Modules to be lectured:

• A+
• Network+
• PenTest+
• Linux Operating Systems
• Wireless Network and Security
• CySA+
• CASP+

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Functional and Behavioural Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

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Minimum Requirements:

• Masters or PhD
• Postgraduate education or further formal education in the field of curriculum design / instructional design / project management will be beneficial.
• At least six to ten year’s work experience in the higher education sector in the content development and / or digital design space, of which five years in a management role
• Experience with managing multiple teams on mid-management level, and managing first-line managers
• Project management (including budget and resource management) experience
• Contributed to functional strategies and implemented associated operational business plans Instructional / curriculum design experience, for blended and/or online learning, will be advantageous

Duties and Responsibilities

• Accountable for the performance of the Academic Content Development Team. The team represents the following functions: 
• Curriculum and instructional design
• Content development
• Multimedia production
• Copy Editing
• Quality assurance and enhancement
• Operational plans, objectives and schedules (internal and contractors)
• Monitoring, control, corrective action (internal and contractors)
• Reporting
• Escalations / Decisions / Problem solving
• Operational efficiency of Academic content development process
• Academic content development resourcing and capacity (people; infrastructure; systems; technology)
• Contribute to Future Learning and Design strategy and communication / translation to team
• Talent acquisition, selection, onboarding and succession / bench strength
• Individual performance - role clarity and objectives; reviews; feedback; corrective actions
• Skill levels - training & development
• Culture and climate
• Internal and external stakeholder engagement and management / collaboration

Functional Competencies:

• Excellent project management skills, and ability to manage multiple teams
• In-depth understanding of sound instructional and curriculum design principles
• Understanding of multimedia production in the context of education
• Advanced understanding of quality assurance frameworks and processes in the context of digital technology-mediated learning
• Understanding of the South African regulatory framework, specifically in terms of modes of delivery, curriculum design and delivery
• Advanced knowledge and experience with eLearning Management System, preferably Moodle
• Ability to maintain cross-functional, and cross-organisational relationships, and to understand and interpret broader business needs for their space

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Minimum qualification:

• Relevant undergraduate degree such as commerce, education, social sciences or marketing

Experience:

• At least two years’ sales experience with a proven track record
• Higher education experience will be advantageous
• 2-year teaching exposure will be advantageous
• At least 2 years account management/ customer relationship experience

Other requirements:

• Must be able to travel locally.
• Valid driver’s license and own transport is essential.

Functional and technical competencies:

• Product knowledge (to be acquired after appointment)
• Well-developed MS office skills (Excel essential)
• Proven experience to manage and track daily, monthly and annual targets

Duties and Responsibilities

Accountabilities:

As an HEC, you will be accountable for:

• Qualifying transfer calls on school leads
• Volumes
• Quality
• Duration
• Outcome (% conversion to next phase)
• Conversion rate
• Number of applications
• Enrollment headcount and revenue
• Cross mode / campus / qualification sale volumes
• Level of product knowledge
• Accuracy
• Completeness
• Timeous
• Contacting digital leads
• Performing sales activities (e.g., calls, interviews, events, applications)
• Application to enrolment conversion (student nurturing) (interventions)
• Systems utilization

Behavioural competencies:

• Initiative and responsibility -- Acts on own initiative, makes things happen and accepts responsibility for the results
• Relations and networking - Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and Judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Execution - Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
• Steadiness -Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.
• Business development and Bottom-line focus - Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability; Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.