Job Opportunities at Dream Hotels & Resorts

Job Overview:

• The Human Resource Specialist supports Le-Franschhoek Hotel & Spa’s people strategy by delivering end-to-end HR operations across recruitment, onboarding, employee relations, performance management, learning & development, and HR compliance. Sitting at the intersection of service excellence and people experience, the role ensures that hotel talent practices are seamless, compliant with South African labour legislation, and aligned to the guest-centric standards of a luxury hospitality environment. The HR Specialist is a trusted partner to line managers, a steward of culture, and a custodian of accurate, secure HR data and processes.

Key Responsibilities:

Talent Acquisition & Workforce Planning

• Partner with department heads (Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, Sales) to forecast staffing needs, seasonal peaks, and roster requirements.
• Screen CVs, conduct interviews, assessments, and reference checks; coordinate hiring decisions and offer management.
• Drive employer branding initiatives showcasing service excellence, training pathways, and career mobility.

Onboarding, Induction & Probation

• Design and deliver structured onboarding plans; ensure new hires complete statutory documentation, payroll forms, and training modules.
• Coordinate induction with department leaders (SOPs, brand standards, guest experience, safety protocols).
• Monitor probation reviews; advise managers on extensions, confirmations, or remedial actions.

Employee Relations & Industrial Relations

• Advise line managers on fair, consistent application of policies and procedures.
• Foster a positive workplace climate, facilitating conflict resolution and team interventions aligned to hotel service standards.

Performance Management & Recognition

• Coordinate the performance cycle: goal setting, mid-year and annual reviews, calibration, and development plans.
• Implement guest feedback integration (e.g., GSS scores, online review sentiment) to inform performance objectives.
• Support recognition programs, staff awards, and incentive schemes, ensuring transparency and inclusion.

Learning & Development

• Conduct training needs analyses; create annual training calendars for service excellence, cross-training, leadership, compliance, and safety.
• Track training attendance, outcomes, and ROI; maintain training records for compliance.

HR Compliance, Policies & Audits

• Maintain compliance with South African labour legislation (BCEA, LRA, EEA, OHSA, POPIA), hospitality regulations, and hotel policies.
• coordinate policy rollouts and awareness campaigns.
• Prepare for and support internal/external audits; implement corrective actions and continuous improvement.

Compensation, Benefits & Payroll Coordination

• Administer payroll inputs (new hires, terminations, changes, overtime, allowances) with Finance/Payroll.
• Ensure accurate time & attendance, shift rosters, and leave management aligned to BCEA and hotel operational demands.
• Support benefits administration (medical, provident, staff meals, accommodation where applicable), and salary benchmarking for hospitality roles.

HR Data, Reporting & Systems

• Maintain accurate HRIS records, personnel files, contracts, and consent forms (POPIA).
• Produce monthly HR dashboards (headcount, vacancies, turnover, absenteeism, ER cases, training hours, compliance).
• Use data insights to recommend workforce interventions and process improvements.

Wellness, Diversity & Culture

• Coordinate wellness initiatives (mental health support, EAP referrals, stress management for shift-based teams).
• Support diversity, equity, and inclusion (DEI) programs and Employment Equity (EE) plans; track targets and facilitate committee meetings.
• Champion hotel culture—professionalism, courtesy, and guest-centric behaviour—across all departments.

Stakeholder & Vendor Management

• Liaise with external stakeholders (training providers, recruiters, SETAs, EE consultants) and internal leaders.
• Negotiate service agreements, monitor quality, and manage budgets for HR initiatives.

Qualifications:

Required

• Bachelor’s degree/diploma in Human Resources Management, Industrial Psychology, or related field.
• 3–5 years HR generalist/specialist experience, ideally within hospitality/tourism or service-oriented environments.
• Solid understanding of South African labour laws (BCEA, LRA, EEA, OHSA, POPIA).

Preferred

• Hospitality-specific HR experience in hotels, lodges, or resorts.
• Professional registration (e.g., SABPP) or relevant HR certifications.
• Experience with HRIS/time & attendance systems used in hospitality (e.g., Sage, Kronos, Workday, or similar).

Behavioral Competencies:

• Service Orientation: Champions guest-first thinking; understands how HR decisions impact guest experience.
• Empathy & Fairness: Balances employee welfare with operational requirements; treats staff with dignity and respect.
• Integrity & Confidentiality: Handles sensitive information discreetly; upholds ethical standards and compliance.
• Resilience & Composure: Performs effectively under operational pressure, peak seasons, and shifting priorities.
• Collaboration: Builds strong relationships with department heads and frontline teams; fosters teamwork.
• Problem-Solving: Uses data and judgment to resolve ER cases and operational challenges efficiently.
• Accountability: Owns outcomes; meets deadlines; follows through on commitments and corrective actions.
• Adaptability: Flexible to changing guest volumes, staffing needs, and business priorities.
• Attention to Detail: Accurate documentation, payroll inputs, and compliance records.
• Influence & Coaching: Guides managers on people practices; facilitates behaviour change respectfully.

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Job Overview:

• Dream Ambassador sharing success in the Resort Sales business unit, specifically the Trade Sales team and will be guided by the Trade Sales Lead in conjunction with the resort custodian at 10 2nd Avenue Boutique Hotel Houghton

Key Responsibilities

Primary purpose of the job

The Dream Ambassador is the key point of contact between Dream Hotels & Resorts, 10 2nd Avenue Boutique Hotel and their clients:

• Government Sales: To generate and maintain business from government departments (national and local), Government related travel agents, ministries, NPO’s and parastatal organizations through proactive sales activities, ensuring the hotels achieves revenue targets from this niche segment.
• Unit Sales: To drive localised business for 10 2nd Avenue in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings — without duplicating or conflicting with accounts handled by the group’s national and international sales teams.
• General: Answering queries, offering advice, providing solutions and introducing new products. Their work includes: full account management - scheduling and executing sales calls, demonstrating and presenting products with the key mandate of revenue generation for all Dream Hotels & Resorts properties and 10 2nd Avenue Boutique Hotel within a prescribed area and market segments.

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 
• Proven experience generating and managing business from national and local government departments, parastatals, NPOs, and government-related travel agents to achieve revenue targets.

Knowledge and Experience

• Minimum 5 years hotel sales account management experience essential with at least 2 years dealing with government accounts and/or experience in the luxury hotel market
• Strong knowledge of public procurement and compliance
• Experience responding to RFP’s or managing tenders is essentialv

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Job Overview:

• We are seeking a diligent and detail-oriented Finance & Admin Officer to join our finance team that is based in Rustenburg or surrounding areas. You will be responsible for performing daily financial checks and reconciliations as well as the loading of creditors in the accounting system and related payments.

Responsibilities:
Financial Accounting:

• Maintain accurate and up-to-date financial records by entering financial data into the accounting system.
• Process invoices in the accounting system.
• Processing invoices on Nebula.
• Load payments on a weekly basis for release.
• Identify where accruals need to be raised.
• Handle the accounts payable and accounts receivable.
• Communicate with suppliers to resolve billing issues or answer enquiries.
• Complete the necessary cashbooks and credit card reconciliations on a weekly/monthly basis.
• Complete all petty cash and credit card reconciliations.
• Daily reconciliations of the Property Management System and the Accounting System.

Budgeting and Forecasting:

• Assist in the preparation of the annual budget and periodic forecasts.
• Monitor budget performance and provide variance analysis.
• Provide financial insights and recommendations for cost management.

Financial Reporting:

• Prepare monthly management accounts.
• Coordinate with auditors during financial audits and provide the necessary documentation.
• Complete the OKR’s from the management account inputs.

Cashflow Management:

• Monitor cashflow to ensure liquidity and financial stability
• Prepare cashflow forecasts and manage working capital

Other:

• Daily sales checks on all charges performed and matching with the activities, spa and other revenue streams
• Daily recons and efts, credit cards, and petty cash
• Stock control and recons and remittance on supplier invoices and statements.
• Banking of petty cash
• Ensuring all checks on internal and external financial audits are adhered to
• Assist with certain administrative tasks
• Assist with various compliance reporting

Experience:

• Bachelor's degree in Finance, Accounting, or related field, or equivalent experience.
• 3+ years of experience in a similar role.
• Proficient in financial software and Microsoft Office Suite, particularly Excel.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organisational skills.
• Effective communication and interpersonal skills, with the ability to work independently and as part of a team.
• Experience in lodge operations is an advantage.

Skills & Knowledge:

• Effective communication and relationship-building skills with colleagues and suppliers.
• Ability to manage multiple financial tasks and prioritise effectively.
• Understanding of reconciliations and their importance in financial processes.
• Proficiency in accounting software and Microsoft Office Suite.