Customer Solutions Manager at Amazon Web Services

You will:

• Demonstrate excellent customer service skills through all levels of communication.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, while understanding and identifying opportunities for customers.
• Create and articulate compelling value propositions around AWS products and services.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practices implementations.
• Assist in developing long-term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.
• Travel will be required as necessary, up to 35% of your time.

BASIC QUALIFICATIONS

• Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field
• or 10 years of large scale IT deployment or program experience.
• 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
• 7+ years of experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Ability to travel as neccesary

PREFERRED QUALIFICATIONS

• Direct experience implementing AWS services is highly desirable, but not required
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT solutions or project lifecycles.
• Superior written and verbal communication skills
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• AWS or other cloud certifications are highly desirable
• PMP and/or SCRUM/Agile, SAFe certified
• Strong organizational and troubleshooting skills with precise attention to detail