Customer Success Manager Automation Architect - JHB at IBM

Your primary responsibilities will include:

• Understanding Client’s Challenges and Building Trust: Understand clients’ primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
• Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
• Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM’s solutions.
• Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM’s products.

Required Technical and Professional Expertise

• Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles. related to IT Automation & App Modernization
• Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.
• Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.
• Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.
• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Preferred Technical and Professional Expertise

• Broad Technology Solution Expertise: Proven experience working with IT Automation & App Modernization and a diverse range of technology solutions, including Cloud, Data & AI, and more (training in IBM’s products will be provided).
• Experience or Knowledge on IBM Automation Products below (or equivalent) is a plus
• Cloud Pak for Applications
• Cloud Pak for Integration
• Cloud Pak System
• Cloud Pak for Watson AI Ops
• Event Automation
• Instana
• Turbonomic
• watsonx Code Assistant for Ansible
• WebSphere Hybrid Edition
• Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales, encompassing software, SaaS, IaaS, PaaS, and Cloud solutions.