Lexdan Select was formed to offer recruitment services to the South African market, and broader African market. We are a client centric company, focused on adding value at each step in the recruitment process. Our candidate attraction strategies ensure our clients reach the best talent in the market, and make smart hiring decisions.
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Lexdan Select is assisting a Financial Services company with their search for a Customer Success Manager, based in the northern suburbs of Johannesburg.
Responsibilities:
Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
Collect feedback from clients through regular check-ins to find what can be improved and discover new opportunities.
Work with internal teams to quickly and professionally solve client issues.
Track engagement metrics and prepare reports for management review.
Requirements:
Completed a tertiary qualification.
Minimum of 2 years experience in customer service within the Financial Services, or Telecoms industries.
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