Customer Success Manager - Melrose North at Bentley Systems

In this role, you will have the opportunity to:

• Becoming proficient as a generalist user across the most used and appropriate Seequent product range for accounts.
• Learning from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business.
• Developing and share product expertise and knowledge, to provide advisory support to customers, colleagues, and peers, enabling them to be successful in meeting their objectives.
• Demonstrating effective communication and interaction skills.
• Demonstrating the ability to build rapport and relationships with a variety of end users, Directors, Heads, engaging at various levels.
• Driving usage and usability of the solution within the account.
• Maintaining a cadence of communicating with customers about their usage trends, sentiment, and finding opportunities for deeper engagement.
• Encouraging feedback from customers and build a reputation as being responsive, professional, knowledgeable, and accountable. 

To be successful in this role, you should have: 

• Must have a Geology/ Geoscience qualification (or background) ideally at degree level or higher
• Minimum of 3 years in a Customer Success, Relationship Management, Account Management, Business Development or similar role is desirable. 
• Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills across digital channels and face-to-face.
• Flexible approach, able to operate effectively with uncertainty and change.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Experience working with complex technology customers.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
• Natural curiosity for how software works.
• Account management and relationship building abilities.
• Confident oral and written communication skills in English.
• Proficiency in any African languages would be an advantage.