Jobs at Bentley Systems

In this role, you will have the opportunity to:

• Becoming proficient as a generalist user across the most used and appropriate Seequent product range for accounts.
• Learning from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business.
• Developing and share product expertise and knowledge, to provide advisory support to customers, colleagues, and peers, enabling them to be successful in meeting their objectives.
• Demonstrating effective communication and interaction skills.
• Demonstrating the ability to build rapport and relationships with a variety of end users, Directors, Heads, engaging at various levels.
• Driving usage and usability of the solution within the account.
• Maintaining a cadence of communicating with customers about their usage trends, sentiment, and finding opportunities for deeper engagement.
• Encouraging feedback from customers and build a reputation as being responsive, professional, knowledgeable, and accountable. 

To be successful in this role, you should have: 

• Must have a Geology/ Geoscience qualification (or background) ideally at degree level or higher
• Minimum of 3 years in a Customer Success, Relationship Management, Account Management, Business Development or similar role is desirable. 
• Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills across digital channels and face-to-face.
• Flexible approach, able to operate effectively with uncertainty and change.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Experience working with complex technology customers.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
• Natural curiosity for how software works.
• Account management and relationship building abilities.
• Confident oral and written communication skills in English.
• Proficiency in any African languages would be an advantage. 

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Your Day-to-Day:

• Working with the AssetWise Reliability (APM) software product and associated tools
• Participating as part of a team in the solution definition of user projects by translating requirements and processes into functional design for configuration and addition into software
• Draft functional and business requirements documents
• Update and maintain functional and business requirements document
• Assist with project work estimates
• Working day to day with the software, configuring the overall solution to the requirements of the end user. This could be new project implementations or extensions and additions to existing systems
• Create and execute test plans based on user requirements
• Proactively communicating and collaborating with external and internal users and stakeholders to analyse information needs and functional requirements and deliver requirements documents as needed
• Working within the team to identify and validate business objectives and generating/proposing solutions that align with AssetWise Reliability (APM) business strategy and standards
• Successfully engaging in multiple projects simultaneously
• Ability to conduct remote and face-to-face training to end-users and system administrators
• Ability to participate in technical meetings and workshops in relation to the implementation of the software or technical tasks

What You Bring to The Team:

• 3 - 5 years Reliability expertise - Working knowledge of Reliability concepts, RCM, FMEA, RBI, Asset Prioritization, Failure Analysis, maintenance, inspection, etc. ideally within industrial locations/plants 
• 3 years of experience of working with Reliability focused software and processes, software implementation and configuration 
• Experience of analyzing business processes and translating this into software configuration 
• Bachelor’s degree in Engineering, IT, Computer Science or related field of Reliability, Inspection and Maintenance is preferred or relevant training and /or experience
• Strong problem solving skills; Demonstrable experience of troubleshooting complex processes, software issues and software configuration 
• Customer stakeholder management, including a thorough understanding of how to interpret user business needs and translate them into application and operational requirements. 
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, engineers and subject matter experts 
• Ability to navigate ambiguity whilst working to deadlines
• Proven people skills with an emphasis on teamwork 
• Ability to work unsupervised under minimal supervision, with wide latitude for independent action or under the direction of an assigned Project Manager 
• Ability to travel to customer sites and Bentley office locations