Customer Success Manager (Mining laboratories) at SciTech Placements

Responsibilities

We are seeking a motivated and experienced Customer Success Manager to join our client's team in the laboratory sector, Midrand Responsibilities:

•  Oversee and manage the company's product catalogue to ensure maximum product performance.
•  Supervise sales representatives to drive sales and achieve company targets.
•  Manage the day-to-day operations of the office, ensuring optimal organization and efficiency.
•  Handle HR-related issues promptly and professionally, maintaining a harmonious office environment.
•  Develop strategies for lead generation to increase customer base.
•  Create and maintain accurate sales forecasts and manage the sales pipeline effectively.
•  Utilize strong financial acumen to develop consistent and accurate flow projections.

Requirements

• 1. Proven experience as a Customer Success Manager or similar role.
• Laboratory equipment/supplies industry experience
• Strong organizational and management skills.
• Excellent leadership capabilities with a resilient personality.
• Strong knowledge of HR practices and policies.
• Exceptional forecasting and pipeline management skills.
• Superior interpersonal skills and ability to forge relationships with key stakeholders.
• Highly motivated, detail-oriented, and able to work autonomously.