Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability - helping to provide the essential resources needed by a growing world.
We work in partnership with customers to solve their biggest operational challenges safely, efficiently and sustainably.
Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.
Focus Area: Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.
Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.
Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:
Post-secondary education in mining, business, engineering, technology, or equivalent.
Experience in a customer-facing role, preferably in customer success, account management, or customer support.
Experience in the mining industry.
Fluency in English. Other African languages are beneficial.
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