Customer Supply Chain Manager at Haleon

In this role you will…

• Drives supply chain efficiencies.   long-term strategic opportunity development and deployment. Key areas of focus and development include: service, cost, reliability, communication, resiliency and customer-trust.
• This role partners with customers, internal customer Supply Chain & commercial departments to provide customer-solutions that achieve operational excellence while meeting customer service metrics and expectations and to advocate for additional resources, technical and process improvements, and provide forecasting insights.
• Identifies value add projects and effectively manages large scale initiative deployment, timelines, and change management with a proven track record of impact delivery.
• This role will serve as the key supply chain voice with customers, providing updates on supply disruptions, critical business updates, and key integration milestones.
• This role will maintain strong working relationships with customer supply chain contacts within the customer to enable a collaborative approach to working to develop an in-depth knowledge and understanding of the customer’s systems, process key performance index and ways of working.
• Drive supply chain execution and efficiencies by using Customer Scorecards to deliver best in class results. 
• Drive Collaborative Planning Forecasting and Replenishment (CPFR ) by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy and Build collaborative plans to service Key/Major Promotions, NPI, Launches & range/barcode changes, to manage  customer supply.
• Implement agreed to strategies that ensure consistent execution of supply chain, logistics, forecasting, replenishment, and inventory strategies across the total customer supply chain.
• Effectively partner with the sales organization to identify and implement customer / channel specific technical and process improvements that will add value or optimize efficiencies. (OTIF, Delivery, Invoice accuracy, OTIF, Order frequency, lead-time, vehicle utilisation, delivery times, forecast accuracy, operational cost savings projects, service model changes or continuous improvement projects).
• Works within Haleon’s code of conduct, ensures all written standards and policies are followed, management monitoring plan executed, and CAPA development and execution completed.

Qualifications & Experience:

• Business / Commerce degree
• Experience in Supply Chain, Commerce, and/or Finance
• 6+ years’ experience focused on customer supply chain operations across multiple customer channels
• Customer facing experience
• Demonstrated ability to build and leverage key customer relationships as well as internal supply chain connections to facilitate win-win scenarios

Preferred Qualifications & Experience:              

• Post graduate degree
• Experience in Supply Chain, Commerce, and/or Finance

Additional Skills:   

• In-depth experience in Supply Chain operations in an FMCG environment
• Ability to work off own initiative and comfortable with delegated responsibility
• Ability to manage multiple business priorities simultaneously
• Strategic, Tactical and Operational knowledge of Supply Chain (including forecasting) and an understanding/working knowledge of Customer Solutions and sales functions
• Sales, Marketing or Commercial Analytics experience beneficial
• Above average interpersonal skills: networking, influencing and communication skills demonstrated at all levels
• Strong analytical skill and ability to manage multiple data sources and present in a format that drives effective decision making
• Demonstrated ability to collaborate and build trust across the business
• Ability to handle information, analyse and make decisions
• Problem solving abilities suitable for handling the complex issues
• Agile in adapting to changing needs
• Proven history of delivering on commitments