Job Opportunities at Haleon

• We are currently looking for a driven Pharmacy Representative Graduate for the East London/Mthatha territory. You will initiate, plan and achieve Haleon Consumer Healthcare’s ambition of becoming one of the most innovative, best performing and trusted Consumer Healthcare Companies in South and Southern Africa.  
• This is a customer facing role dedicated to consumer and customer obsession through service excellence. Ensuring visibility, availability and accessibility of Haleon brands in your territory by driving expert recommendation on key brands through effective selling, detailing and merchandising of Haleon brands to all relevant Health Care professionals. 

What will your individual contribution at Haleon be?  

• Initiate and implement sales strategies to achieve & exceed corporate sales objectives 
• Grow our brands ahead of the categories in which we compete 
• Service HCPs in line with “6 Steps of a Call” model and train pharmacy staff in-store during planned Lunch and Learn sessions (5 per month) 
• Compliance with Customer Relationship Management tool (e.g. FSFA, Veeva) requirements 
• Effective communication of trained scientific knowledge to drive recommendation and build trust 
• Meet coverage criteria of the customer base according to set segmentation and targeting parameters

We’re the people changing the future of everyday health. So you will be someone who has:  

• The ability to influence others  
• A strong sense of ownership and a willingness to go over and beyond    
• Excellent interpersonal skills  
• Commercial acumen and business partnering 
• A passion for sales and customer service 
• Team spirit and collaborative working   
• Decision making and problem solving 

To enable you to perform in this future talent opportunity:  

• Education required: A completed university degree (preferably in science, medical or paramedical field, FMCG) – please note that you must provide your academic transcripts together with your CV when applying 
• Language required: Written and spoken fluency in English (Xhosa would be advantageous due to the geographic location of the territory) 
• You must be able to cover the following territory: East London/Mthatha

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In this role you will…

• To achieve Detailing objectives each Cycle, in line with Team/Marketing strategy.
• To achieve Selling objectives each Cycle, in line with set individual targets
• To ensure that comprehensive call planning is implemented for each call
• To ensure that the sales model principles are always adhered to in each call
• Complete company reports and records to agreed standards, bearing in mind the company’s SOP’s on PII and SPII, these will include Call reports, Field Coaching Reports, Competitor Feedback, etc.
• Complete all trackers for Samples, POS, etc. on a weekly and monthly basis
• Manage individual marketing budget for area per annum
• To develop territory business plan to accomplish objectives.
• To make professional/educational presentations to practice groups, professional bodies and any meeting as directed, CME’s, CPD Meetings, etc.
• Drive all company objectives identified within the overall Expert strategy.
• Dental Detailing Representatives may be required to attend meetings, conferences and training courses that may entail overnight stays or evening work, incl. weekends.
• Territory Management and Coverage may entail overnight stay.
• Undertake any other duties commensurate with grade as required.
• Ensure that all My Learnings and SOP training is completed timeously.
• Agreed pass averages are achieved for product/detailing assessments
• Identify and forge relationships with Key Opinion Leaders and Influencers within the Healthcare Profession

Qualifications & Experience:                 

• Matric
• Medical/science-related tertiary degree/diploma
• Extensive sales experience within the medical industry
• Oral/Dental industry sales experience prefered
• Computer Literate in Excel, PowerPoint, Word, Outlook, One Drive, MS Teams

Preferred Qualifications & Experience:                 

• Ideally 2 year’s successful experience in Healthcare Sales/Influencing role
• Good communicator at all levels to an array of audiences
• Excellent Negotiating & sales skills
• Good IT skills including electronic detailing and selling
• Good administration and organizational skills
• Self-disciplined and demonstrates accountability
• Good understanding of policy setting & decision-making processes in the healthcare industry
• Strong presentation skills
• A sound understanding of the physiology and anatomy and application thereof
• Strong interpersonal skills
• High performer and results-driven
• Energetic and dynamic team player

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In this role, you will

• Initiate and implement sales strategies to achieve & exceed corporate sales objectives.
• Grow our brands ahead of the categories we compete in.
• Develop and implementation of mutually agreed annual Customer Joint Business Plans.
• Monitor and analyze sales performance through market share data.
• Generate action plans to correct areas of weakness and capitalize on areas of opportunity.
• Identify new business opportunities which will have a positive effect on the region and the company.
• Use all available data to maximize sales within each area.
• In-depth knowledge of products.
• Understands and abides by Haleon’s policies and procedures

Qualifications & Skills:

• University Degree
• Extensive experience in Customer management/ Category management/ Customer marketing experience with at least 4 of those at a national level
• FMCG Experience
• Wholesale and buying groups/retail experience
• Pharmaceutical experience would be an advantage but not required

Why you? 

• Good communication and interpersonal skills
• Analytical skills
• Category Management
• Numeracy and finance skills
• Strong commercial understanding/experience
• People management experience
• Product knowledge
• Net Revenue Management skills – Trade Investment and Promotional Management
• A thorough knowledge and understanding of GSK’s corporate policies and procedures
• Professional selling skills
• Product knowledge
• Territory & Customer management skills
• People management skills
• Prospecting skills - Sound knowledge of S.A.’s F.M.C.G. trading environment from a field sale, national account, and an expert selling perspective.

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In this role you will…

• Drives supply chain efficiencies.   long-term strategic opportunity development and deployment. Key areas of focus and development include: service, cost, reliability, communication, resiliency and customer-trust.
• This role partners with customers, internal customer Supply Chain & commercial departments to provide customer-solutions that achieve operational excellence while meeting customer service metrics and expectations and to advocate for additional resources, technical and process improvements, and provide forecasting insights.
• Identifies value add projects and effectively manages large scale initiative deployment, timelines, and change management with a proven track record of impact delivery.
• This role will serve as the key supply chain voice with customers, providing updates on supply disruptions, critical business updates, and key integration milestones.
• This role will maintain strong working relationships with customer supply chain contacts within the customer to enable a collaborative approach to working to develop an in-depth knowledge and understanding of the customer’s systems, process key performance index and ways of working.
• Drive supply chain execution and efficiencies by using Customer Scorecards to deliver best in class results. 
• Drive Collaborative Planning Forecasting and Replenishment (CPFR ) by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy and Build collaborative plans to service Key/Major Promotions, NPI, Launches & range/barcode changes, to manage  customer supply.
• Implement agreed to strategies that ensure consistent execution of supply chain, logistics, forecasting, replenishment, and inventory strategies across the total customer supply chain.
• Effectively partner with the sales organization to identify and implement customer / channel specific technical and process improvements that will add value or optimize efficiencies. (OTIF, Delivery, Invoice accuracy, OTIF, Order frequency, lead-time, vehicle utilisation, delivery times, forecast accuracy, operational cost savings projects, service model changes or continuous improvement projects).
• Works within Haleon’s code of conduct, ensures all written standards and policies are followed, management monitoring plan executed, and CAPA development and execution completed.

Qualifications & Experience:

• Business / Commerce degree
• Experience in Supply Chain, Commerce, and/or Finance
• 6+ years’ experience focused on customer supply chain operations across multiple customer channels
• Customer facing experience
• Demonstrated ability to build and leverage key customer relationships as well as internal supply chain connections to facilitate win-win scenarios

Preferred Qualifications & Experience:              

• Post graduate degree
• Experience in Supply Chain, Commerce, and/or Finance

Additional Skills:   

• In-depth experience in Supply Chain operations in an FMCG environment
• Ability to work off own initiative and comfortable with delegated responsibility
• Ability to manage multiple business priorities simultaneously
• Strategic, Tactical and Operational knowledge of Supply Chain (including forecasting) and an understanding/working knowledge of Customer Solutions and sales functions
• Sales, Marketing or Commercial Analytics experience beneficial
• Above average interpersonal skills: networking, influencing and communication skills demonstrated at all levels
• Strong analytical skill and ability to manage multiple data sources and present in a format that drives effective decision making
• Demonstrated ability to collaborate and build trust across the business
• Ability to handle information, analyse and make decisions
• Problem solving abilities suitable for handling the complex issues
• Agile in adapting to changing needs
• Proven history of delivering on commitments